Michelle DeGennaro
Powhatan
Summary
Dynamic operations supervisor with proven expertise at James River Logistics, excelling in driver supervision and compliance management. Adept at crisis management and conflict resolution, I have successfully enhanced operational efficiency and team performance, ensuring adherence to safety standards while fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
James River Logistics
Richmond
08.2022 - 04.2024
- Prioritized driver supervision, compliance, and coordination duties with expanded crisis management language
- Supervised and coached drivers ensuring compliance with DOT/FMCSA regulations and safety event management
- Coordinated with customers, brokers, and planners to provide real-time updates on load and driver status, ensuring smooth operations
- Managed driver orientation and onboarding, fostering team development and adherence to company policies
- Maintained accurate records of disciplinary actions and managed driver dismissals when necessary
- Oversaw equipment issues and coordinated maintenance to ensure operational readiness
- Administered all driver paperwork, leave management, and order pay including layovers and delays
Dispatch Manager
Sweetie Boy Transportation And Towing
Richmond
03.2020 - 08.2022
- Emphasized dispatch management, driver support, and conflict resolution with client and staff coordination
- Managed 30 drivers nationally, coordinating loads and reloads to maximize revenue and operational efficiency
- Acted as liaison between drivers and customers, resolving issues and ensuring timely car hauler load requests
- Coordinated driver training programs and orientation to maintain high performance standards
- Responded 24/7 to driver and customer inquiries, providing critical support and information
- Mediated conflicts among drivers, management, customers, and authorities, ensuring protocol adherence and resolution
- Coordinated repairs and maintenance of fleet equipment, ensuring DOT compliance and operational safety
- Scheduled drivers for optimal workload coverage and adjusted plans to meet dynamic demands
Fleet Coordinator
Quality Transportation Services
Mechanicsville
11.2015 - 01.2017
- Focused on regulatory compliance, equipment oversight, and problem-solving relevant to client safety and operational standards
- Reviewed monthly inspections of 500 tank cars, ensuring maintenance tasks met regulatory deadlines
- Increased regulatory compliance by monitoring adherence to operational, state, and federal requirements
- Supervised equipment overhauls to improve inventory accuracy and extend equipment longevity
- Proactively identified and resolved complex operational problems impacting business direction
- Documented equipment transfers and rental details for accurate record keeping and audit readiness
Operation Non Commissioned Officer, Staff Sergeant
US Army
San Bernardino
04.2006 - 06.2014
- Highlighted leadership, training, and coordination skills with emphasis on team management and communication
- Managed operations and training for 45 service members, ensuring readiness and compliance with military standards
- Coordinated and maintained personnel, training, and medical files in preparation for deployment
- Participated in leadership briefings, reporting company activities and operational status
- Acted as mentor and liaison, addressing soldier concerns and escalating issues appropriately
- Planned and executed airborne operations, demonstrating discipline and team coordination
- Utilized strong communication and planning skills to achieve mission objectives on schedule
Operations Coordinator
US Army
01.2012 - 08.2012
- Emphasized coordination, risk assessment, and communication skills relevant to crisis and operational management
- Assisted in planning and coordinating operations for over 30 engagement teams, minimizing mission disruption
- Developed tools and benchmarks to monitor team performance and mission effectiveness
- Maintained updated risk assessments and program procedures to ensure operational safety
- Collaborated with command to evaluate needs and optimize operational
Skills
- Driver supervision
- Compliance management
- Dispatch coordination
- Equipment maintenance
- Inspection protocols
- Customer relationship management
- Crisis management
- Training development
- Oversight of operations
- Conflict resolution
- Team building
- Record keeping
- Operations management
Timeline
Operations Supervisor
James River Logistics
08.2022 - 04.2024
Dispatch Manager
Sweetie Boy Transportation And Towing
03.2020 - 08.2022
Fleet Coordinator
Quality Transportation Services
11.2015 - 01.2017
Operations Coordinator
US Army
01.2012 - 08.2012
Operation Non Commissioned Officer, Staff Sergeant
US Army
04.2006 - 06.2014