Michelle Harrington
Hampton
Summary
Dedicated professional with expertise in financial wellness and customer engagement strategies. Committed to optimizing service success and fostering a culture of continuous improvement through effective communication and collaboration.
Overview
36
36
years of professional experience
Work History
Sr Partner Company Advisor
Tropical Financial Credit Union
09.2018 - 07.2026
- Led strategic initiatives to enhance member engagement and improve service offerings.
- Presented Financial Wellness information via webinar and in person at our partner companies and in the public school systems.
- Attended company and community events to assist with financial wellness products and to brand the credit union in the community.
- Mentored cross-functional teams to optimize operational efficiency and streamline processes.
- Developed and implemented policies that aligned with organizational goals and regulatory requirements.
- Analyzed financial data to drive decision-making and identify growth opportunities for product lines.
Branch Manager
Tropical Financial Credit Union
06.2008 - 09.2018
- Led branch operations to enhance member satisfaction and engagement.
- Helped reactivate our partner company program to bring more business into the branch by working in the community.
- Built brand awareness by supporting other not-for-profit and assisting with financial wellness programs
- Developed strategic initiatives to increase loan portfolio growth and profitability.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Implemented process enhancements that streamlined workflows and reduced operational inefficiencies.
Assistant Branch Manager
Tropical Financial Credit Union
01.2002 - 06.2008
- Handled operational and security duties at the branch.
- Developed training programs for new staff, improving onboarding efficiency.
- Implemented process improvements, streamlining workflow and reducing errors.
- Managed daily branch activities, ensuring compliance with industry regulations.
- Oversaw staff performance evaluations, fostering professional development opportunities.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Loan Advisor
Tropical Financial Credit Union
09.1994 - 01.2002
- Advised clients on loan products, ensuring alignment with financial goals and needs.
- Consistently exceeded my loan and product sales goals
- Recognized as a top performer consistently during my tenure
- Evaluated the creditworthiness of applicants using advanced underwriting tools for risk assessment.
- Developed personalized loan solutions, enhancing customer satisfaction and retention rates.
- Streamlined loan processing procedures to improve turnaround times and operational efficiency.
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues. I regularly received recognition letters from members and built a large portfolio of referral business.
- Achieved successful loan closures by diligently managing client relationships throughout the entire application process.
- Participated in networking events to promote the company's loan products and services, establishing valuable connections within the industry.
Teller
Tropical Financial Credit Union
08.1990 - 09.1994
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Consistently had detailed conversations with members to offer financial solutions that would best suit their needs
- Assisted members with account inquiries and resolved issues to enhance customer satisfaction.
- Maintained cash drawer accuracy through meticulous balancing procedures at day's end.
- Trained new tellers in operational protocols and customer service standards to ensure consistent performance.
Education
Associate of Science - Psychology
Broward College
Pembroke Pines, FLHigh School Diploma -
NMB Sr High School
North Miami Beach, FL05-2004
Skills
- Business development-sales through service success
- Financial Wellness training for partners, members, and the community
- Presented engaging workshops
- Coordinated conference attendance
- Trained and worked with separate teams
- Excellent communicator
- Strategic planning
Accomplishments
- Successfully assisted in reinventing our partner and community program.
- Worked with vendors daily on our financial wellness programs with our partners and community
- Hosted and presented financial wellness information by webinar and in person to large groups
- Trained other departments in sales and service for one-to-one and at events and conventions
- To this day, still hold the highest sales records across all my roles with the credit union. I attribute this to my service focus and culture
- I love helping people, and I feel this makes all the difference in the world. I was always available to my team and my members. I pride myself on being flexible with everything from my mind to my time.
Languages
English
Native or Bilingual
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Animal Welfare Advocacy
- Volunteer Work
Timeline
Sr Partner Company Advisor
Tropical Financial Credit Union
09.2018 - 07.2026
Branch Manager
Tropical Financial Credit Union
06.2008 - 09.2018
Assistant Branch Manager
Tropical Financial Credit Union
01.2002 - 06.2008
Loan Advisor
Tropical Financial Credit Union
09.1994 - 01.2002
Teller
Tropical Financial Credit Union
08.1990 - 09.1994
Associate of Science - Psychology
Broward College
High School Diploma -
NMB Sr High School