MICHELLE LE

• Greeted customers when entering store and responded promptly to customer needs.
• Answered questions about store over the phone and addressed customer concerns in a timely manner.

• Assisted executive staff with administrative tasks such as data entry, office automation, and event planning to help streamline processes.
• Assisting University Facilities management and Executive Staff by rearranging, reviewing and analyzing new space for current workers and local community members to ensure people had enough space plus to comply with regulations set by the University.
• Assessing current property to see what could be packed up and moved into a bigger new space.
• Managed and accessed spreadsheets in order to have up to date information inputted.

• Created, reviewed, accessed files and other records by ensuring up to date information was inputted and to comply with the records policy management (RPM), plus RAIO Records Management.
• Receiving, reviewing and tracking accountable mail before and after it gets picked up or emailed to proper personnel for pick up, then forwarding the mail to proper USCIS/DHS office when needed.
• Reviewing documents, records, applications and files for completeness, accuracy, and benefit qualifications before officer/adjudicator review, plus to assist with CBP enforcement from overseas pre-clearance offices.
• Rearranged and reviewed boxes of mail and files to ensure files or packages meant to be expedited were given to proper personnel.

• Created, reviewed, accessed files and other records by ensuring up to date information was inputted and to comply with the records policy management (RPM), plus RAIO Records Management.
• Reviewing documents, records, applications and files for completeness, accuracy, and benefit qualifications before officer/adjudicator review, plus to assist with CBP enforcement from overseas pre-clearance offices.
• Generated and analyzed reports to maintain up to date information in various USCIS databases in order to comply with regulatory requirements, plus to fix discrepancies amongst various USCIS systems when needed.
• Receiving, reviewing and tracking accountable mail before and after it gets picked up or emailed to proper personnel for pick up, then forwarding the mail to proper USCIS/DHS office when needed.

• Created, reviewed, accessed files and other records by ensuring up to date information was inputted and to comply with the records policy management (RPM), plus RAIO Records Management.
• Reviewing documents, records, applications and files for completeness, accuracy, and benefit qualifications before officer/adjudicator review plus to assist with CBP enforcement from overseas pre-clearance offices.
• Generated and analyzed reports to maintain up to date information in various USCIS databases in order to comply with regulatory requirements, plus to fix discrepancies amongst various USCIS systems when needed.
• Receiving, reviewing and tracking accountable mail before and after it gets picked up or emailed to proper personnel for pick up, then forwarding the mail to proper USCIS/DHS office when needed.
• Assisting the Property Management Team by conducting walk through of empty desks in the RAIO HQ suite to ensure new employees had all the property and supplies needed at their desk, plus to ensure desks were cleaned out before a new employee got seated.
• Maintained supplies inventory in the RAIO HQ Suite and File Room by regularly checking supplies in stock and creating order lists to prevent shortages.

Administrative Assistant/ Admin Clerk under USCIS/RAIO contractor