Michelle Moran
Chesterfield
Summary
To acquire a rewarding position in a challenging, healthy work environment. Utilizing my skills and knowledge to achieve both organizational and personal goals.
Offering strong foundation in customer service and administrative tasks, eager to learn and develop in inside sales environment. Brings ability to quickly grasp sales processes and techniques, alongside proficiency in communication and organization. Ready to use and develop problem-solving and multitasking skills in Inside Sales role.
Overview
20
20
years of professional experience
Work History
INSIDE SALES
Sutliff Tobacco Company
06.2017 - 04.2025
- Company Overview: Sutliff Tobacco is a tobacco manufacturer.
- As inside sales, some of my responsibilities included:
- Account Management and consultative selling. Conduct business needs analysis and develop appropriate product solutions for the customer/prospect. Research all accounts to find areas that can be improved with new or additional products.
- Outbound Prospecting calls to build new customer base.
- Handle all inbound customer calls regarding product questions and resolve order and billing inquiries.
- Have constant communication with our retail and distribution customers to keep our products on the shelf and stay ahead of any issues.
- Attend Trade Shows to promote our brands and consumer awareness.
- Order management and customer service. Process all orders making sure all orders are complete and shipped properly and research any discrepancies.
- Track shipments and keep customers up to date on any back orders or issues.
- This contributed to an overall 20% increase in sales year over year.
- Trained new team members on company products, services, and best practices for inside sales success.
IMPORT ANALYST / CUSTOM HOUSE BROKERAGE TEAM
Estes Forwarding Worldwide
06.2013 - 05.2017
- Company Overview: Estes Forwarding Worldwide is a third-party logistics provider.
- As part of the Customs Brokerage Team, some of my responsibilities included:
- Handling multiple accounts with special needs. Electronic data management of all ISF fillings with U.S. Customs.
- Key Custom entries gathering all required documents including cargo control papers, Customs invoices and Certificates of Origin.
- Accurately classify all imports using HTS Coding and open communication with customers.
INSIDE SALES
Estes Forwarding Worldwide
06.2011 - 06.2013
- In this position, some of my responsibilities included:
- Prospecting for new opportunities.
- Tradeshow Services.. Calling show exhibitors, marketing our services. Booking shipments and keeping customers informed as to the location and ETA of the freight.
- Handling inbound freight requests, gathering detailed information for quoting.
- This contributed to a 22% growth in sales revenue for the group.
ACCOUNT EXECUTIVE
TriMech Solutions
10.2005 - 04.2009
- Company Overview: TriMech Solutions is a Mechanical Engineering solutions provider.
- Consultative selling to qualify prospects as potential customers.
- Partnering with Outside Sales and Application Engineers to increase sales and awareness of products and services.
- Generate and review price proposals submitted to clients.
- Contributed to increased sales volume by marketing and recruiting prospects and customers to seminars and demo events.
- Contacting client base to find additional needs of products, training and software renewals.
- TriMech Solutions is a Mechanical Engineering solutions provider.
Education
Business - Hospitality Management
Northwood University
Midland, MISkills
- Self-motivated, ethical professional, recognized for an excellent ability to build and maintain business relationships
- Flexible with a can-do attitude
- Great communication skills
- Open to and excited about new learning opportunities
Timeline
INSIDE SALES
Sutliff Tobacco Company
06.2017 - 04.2025
IMPORT ANALYST / CUSTOM HOUSE BROKERAGE TEAM
Estes Forwarding Worldwide
06.2013 - 05.2017
INSIDE SALES
Estes Forwarding Worldwide
06.2011 - 06.2013
ACCOUNT EXECUTIVE
TriMech Solutions
10.2005 - 04.2009
Business - Hospitality Management
Northwood University
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