Michelle Patton
Toms Brook
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Breakfast Attendant
Comfort Inn & Suites
Woodstock
08.2024 - Current
- Prepared and set up breakfast items for guest service.
- Maintained cleanliness of dining area and serving stations.
- Monitored inventory levels and restocked supplies as needed.
- Engaged with guests to enhance their dining experience.
- Trained new staff on breakfast service procedures and standards.
- Set out and arranged cold foods such as cereal, muffins, and sweet rolls for self-service area.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
Assistant Head Housekeeper
Comfort Inn & Suites
Woodstock
04.2024 - Current
- Trained new staff on cleaning procedures and safety protocols.
- Analyzed occupancy levels on a daily basis to determine staffing requirements.
- Managed daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Conducted regular inspections of guestrooms and public areas to ensure compliance with hotel standards.
- Coordinated with maintenance to address repair requests promptly.
- Inspected guest rooms for quality assurance and adherence to standards.
Assistant Head Housekeeper
Country Inns & Suites
Winchester
01.2017 - 01.2019
- Managed daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Inspected guest rooms for quality assurance and adherence to standards.
- Coordinated with maintenance to address repair requests promptly.
- Assisted in inventory management of cleaning supplies and linens.
- Developed schedules for housekeeping staff to optimize workflow efficiency.
- Implemented organizational systems for storage areas to enhance accessibility.
- Resolved guest complaints regarding room cleanliness with professionalism.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected furniture for damage or stains in between guest stays.
- Sorted and counted linens and organized in storage areas.
Night Auditor
Econo Lodge Hotel
Middletown
01.2016 - 01.2017
- Managed front desk operations during night shifts for guest check-ins and check-outs.
- Processed daily financial reports and reconciled cash drawer at end of shift.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Handled guest complaints promptly, ensuring a positive experience during their stay.
- Conducted nightly audits to verify billing accuracy and resolve discrepancies promptly.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
Education
No Diploma -
Woodrow Wilson
Portsmouth, VA 09.1996 - 06.1997
Skills
- Food preparation
- Inventory management
- Customer service
- Team oriented
- Problem-solving
- Attention to detail
- Prompt and reliable
- Multitasking
- Basic computer skills
Timeline
Breakfast Attendant
Comfort Inn & Suites
08.2024 - Current
Assistant Head Housekeeper
Comfort Inn & Suites
04.2024 - Current
Assistant Head Housekeeper
Country Inns & Suites
01.2017 - 01.2019
Night Auditor
Econo Lodge Hotel
01.2016 - 01.2017
No Diploma -
Woodrow Wilson
09.1996 - 06.1997