Michelle Simone
Henrico
Summary
Dynamic and service-oriented professional with extensive experience as a Receptionist at Nissan of Richmond. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in data entry and front desk operations, consistently streamlining processes to improve efficiency and create a welcoming environment for clients.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
27
27
years of professional experience
Work History
Receptionist
Nissan of Richmond
08.2019 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Nissan Springfield Va
02.2019 - 08.2019
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Head Hostess
Brixx Wood Fired Pizza
01.2015 - 08.2018
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Waitress
Hooters Restaurant
01.1998 - 04.1999
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Mariner High School
Cape Coral, FL05-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Professional demeanor
- Service-oriented mindset
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- Professional and polished presentation
- Personal shopping assistance
- Styling expertise
- Outfit coordination
- Positive customer engagement
- Team cooperation
- Friendly and helpful
- Attention to detail
Spirit Award
An award I received while working at Hooters for outstanding spirit.
Timeline
Receptionist
Nissan of Richmond
08.2019 - 03.2025
Receptionist
Nissan Springfield Va
02.2019 - 08.2019
Head Hostess
Brixx Wood Fired Pizza
01.2015 - 08.2018
Waitress
Hooters Restaurant
01.1998 - 04.1999
High School Diploma -
Mariner High School
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