Michelle Supnet
Williamsburg
Summary
Dedicated administrative professional with experience in client relations, project coordination, inventory management, and financial processes. Skilled in Salesforce (certification in progress), QuickBooks, and invoicing. Adept at managing schedules, processing orders, and ensuring accurate record-keeping. Strong communicator with a track record of improving workflow efficiency and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Remote Admin & Sales Support
INARAY Design Group
Richmond
08.2022 - 08.2025
- Utilized cloud-based platforms including Zendesk, Trello, and iPoint to manage client requests, track project progress, and document communications.
- Created, updated, and maintained client profiles and project data to ensure consistent and accurate records.
- Assisted with proposal creation, contract management, and scheduling, coordinating details between internal teams and clients.
- Monitored and updated tasks in project management systems, ensuring timelines and deliverables were met.
- Provided client-facing support via email, phone, and live chat, resolving issues and escalating as needed.
- Processed invoices and payments using QuickBooks.
Service Advisor
American Pride Automotive
Williamsburg
06.2020 - 04.2022
- Managed customer records and service histories in CRM and scheduling software, ensuring accuracy and accessibility for team members.
- Oversaw proposal and work order creation from initiation to completion, tracking status and updates in digital platforms.
- Coordinated customer communications through phone, email, and in person, logging updates to maintain consistent service follow-up.
- Analyzed service trends and customer feedback to improve operational workflows and client satisfaction.
- Trained and supported staff in the use of workflow and project management tools.
Education
Certificate - Salesforce Certified Administrator
Salesforce Trailhead
Online08-2025
Sales Certificate -
Transformers Institute
Monument, CO04-2022
Skills
- Cloud-based software
- Client relationship management
- Data entry accuracy
- Project management
- Invoicing and payments
- Proposal creation
Affiliations
- Church Volunteer - Photography & Kids Ministry
Timeline
Remote Admin & Sales Support
INARAY Design Group
08.2022 - 08.2025
Service Advisor
American Pride Automotive
06.2020 - 04.2022
Certificate - Salesforce Certified Administrator
Salesforce Trailhead
Sales Certificate -
Transformers Institute
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