Michelle Tolson
Alexandria
Summary
Results-driven Property Manager with expertise in property inspections, payment collection, and tenant relations. Committed to enhancing landlord-tenant relationships while ensuring timely maintenance and compliance with safety regulations.
Overview
12
12
years of professional experience
Work History
Property Manager
AirBNB
Makati, Philippines
12.2017 - 12.2025
- Managed property maintenance schedules to ensure timely repairs and reduce tenant complaints.
- Oversaw tenant relations, addressing concerns and facilitating effective communication between residents and management.
- Developed and implemented operational policies, enhancing efficiency in property management practices.
- Conducted regular inspections of properties to maintain compliance with safety regulations and standards.
- Collaborated with vendors to secure competitive rates for services, optimizing budget allocations for property upkeep.
- Analyzed lease agreements, ensuring compliance with terms while maximizing occupancy rates across properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Live-In Caregiver
Elya Rachel
Tel Aviv, Israel
09.2013 - 12.2017
- Provided personalized care and companionship to enhance quality of life for clients.
- Assisted with daily living activities, ensuring comfort and safety in home environment.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed and implemented tailored care plans based on individual needs and preferences.
- Coordinated with family members to address concerns and improve overall care experience.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Enhanced client independence through engaging activities that promote physical and mental well-being.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
Education
High School Diploma -
Lunec National High School
Malasiqui, Pangasinan, PhilippinesSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Time management
- Bathing assistance
- Feeding assistance
- Health monitoring
- Patient hygiene assistance
Timeline
Property Manager
AirBNB
12.2017 - 12.2025
Live-In Caregiver
Elya Rachel
09.2013 - 12.2017
High School Diploma -
Lunec National High School