Michelle Tompkins
Suffolk
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Process Guide
Amazon
07.2024 - Current
- Supported Area manager, Process Assistant, and Associates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for each team member.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Learning Ambassador
Amazon
06.2024 - Current
- Served as a mentor and leader for new hires and cross-training employees by providing guidance and support throughout their training on company procedures.
- Established communication channels with both management and team members.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with new team members.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Ensured the upkeep of a tidy, well-ordered, and polished work environment, maintaining a professional atmosphere.
- Implemented a holistic approach to training new members to guarantee their productivity while upholding a high standard of work quality.
- Managed teams of 5-10 people without formal authority, fostering good connections with each individual to ensure they felt comfortable asking for clarification.
Inbound Problem Solver
Amazon
12.2023 - Current
- Troubleshooted and addressed issues related to inventory encountered by associates, including but not limited to ASIN label printing, management of damaged products, and addition of expiration dates to food and health items.
- Resolved issue in a timely manner.
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
Inbound Stower
Amazon
09.2023 - Current
- Demonstrated flexibility, adapting quickly to work environment and schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and stowing items in the pods.
- Separated damaged items from functional ones before placing them on pods.
Kohls
Sales Assosciate
08.2022 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Band Manager / Band Vocalist
RRCM
07.2008 - 08.2015
- Obtained long-term (6 months to one-year contracts overseas, such as in Singapore, Malaysia, the Kingdom of Bahrain, Korea, and the United Arab Emirates, for my group and the other 3 other bands I managed.
- Negotiated favorable contract terms for live performances with club owners, hotels, and casino management in our home country, the Philippines.
- Developed a diverse repertoire, catering to various audiences and event requirements.
- Handled media inquiries promptly and professionally, maintaining a positive public image for the band members.
- Received positive feedback from clients and booking agents, resulting in repeat bookings and referrals.
- Managed scheduling of gigs, rehearsals, recordings sessions while prioritizing time for personal practice sessions as well.
Operations Manager
Face/Xposed
01.2001 - 04.2008
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Entertainment Manager
Face/Xposed
05.1999 - 01.2001
- Produced high-quality shows by overseeing all aspects of pre-production, production, and postproduction.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Identified and approved equipment and elements required for productions.
- Developed project budgets and managed production costs.
- Delivered engaging events with meticulous attention to detail in all aspects of production and execution.
Show Coordinator
Four Seasons
06.1997 - 03.1999
- Coordinated all technical aspects of the show, including audiovisual equipment, lighting, and staging for maximum impact.
- Liaised with creative teams on designing set pieces, props, costumes, and other visual elements that supported the overall theme of each show.
- Ensured compliance with safety regulations to provide a secure environment for performers and audience members.
- Oversaw successful events by supervising onsite staff, managing schedules, and handling unforeseen issues.
- Handled crisis management situations efficiently, resolving any unexpected challenges during live performances.
- Remained composed and calm in fast-paced, stressful, and constantly changing environments to provide optimal leadership and achieve desired results.
Band Leader /Lead Vocalist
Four Seasons
05.1995 - 06.1997
- Selected appropriate repertoire catered to diverse audiences while showcasing each musician's unique talents.
- Maintained open communication channels with venue staff to ensure smooth operations during performances.
- Established a positive work environment that encouraged creativity, teamwork, and professionalism among band members.
- Enhanced audience engagement by incorporating diverse music genres and styles into performances.
Operations Manager
Sunlight Cafe
01.1994 - 10.1995
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased revenue with creative marketing initiatives and promotional events.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Education
Associate of Arts - Bussiness Administration
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
Bethel Christian School
Manila, Philippines04.1992
Skills
- Standard Operating Procedures
- Coaching and Mentoring
- Collaborative mindset
- Innovation and Creativity
- Workflow Optimization
- Goal-Oriented
- Employee Motivation
- Operations Management
- Processes and procedures
- Complex Problem-Solving
Languages
English
Native or Bilingual
Filipino/ Tagalog
Native or Bilingual
Japanese
Professional Working
Timeline
Process Guide
Amazon
07.2024 - Current
Learning Ambassador
Amazon
06.2024 - Current
Inbound Problem Solver
Amazon
12.2023 - Current
Inbound Stower
Amazon
09.2023 - Current
Kohls
Sales Assosciate
08.2022 - 02.2024
Band Manager / Band Vocalist
RRCM
07.2008 - 08.2015
Operations Manager
Face/Xposed
01.2001 - 04.2008
Entertainment Manager
Face/Xposed
05.1999 - 01.2001
Show Coordinator
Four Seasons
06.1997 - 03.1999
Band Leader /Lead Vocalist
Four Seasons
05.1995 - 06.1997
Operations Manager
Sunlight Cafe
01.1994 - 10.1995
Associate of Arts - Bussiness Administration
Southern New Hampshire University
High School Diploma -
Bethel Christian School
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