MICHELLE VITRANO
Midlothian
Summary
Enterprise claims and risk management executive with 25+ years of experience leading self-administered liability programs, high-severity litigation, and national operations across insurance, legal, and advisory environments. Proven record of delivering best-in-class loss ratio reduction, reserve accuracy, and cost containment through disciplined claims governance, litigation strategy, and executive leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Founder & CEO
Highmark Executive Solutions
11.2025 - Current
- Provide executive-level advisory support to legal and insurance organizations focused on claims governance, litigation management best practices, and operational readiness.
- Advise on claims self-administration frameworks, reserve oversight, and settlement authority models aligned with enterprise risk objectives.
- Support leadership teams with claims process optimization, KPI development, and executive reporting to improve financial predictability and loss outcomes.
Director of Legal Services
The Joel Bieber Firm
Richmond
08.2024 - 08.2025
- Recruited by firm leadership to serve as a strategic advisor to the firm owner and executive team, to reduce settlement time, improve claims negotiation and operational performance.
- Established SOPs, KPIs, investigation standards, and settlement authority models.
- Collaborated with legal teams on case strategy and client representation.
- Implemented process improvements to streamline case management workflows.
Complex Claims & Litigation Manager
GEICO
Virginia Beach
12.1999 - 07.2024
- Directed complex, high-severity liability claims across a national footprint.
- Achieved companywide, best-in-class loss ratio reduction through disciplined litigation strategy.
- Maintained industry-leading reserve accuracy through actuarial and finance collaboration.
- Led large, geographically dispersed teams and standardized litigation best practices.
Education
Bachelor’s Degree - Recreational Therapy
Virginia Wesleyan College
Virginia Beach, VA08-1999
Skills
- Claims Self-Administration
- General Liability
- Litigation Management
- Process optimization
- Stakeholder relations
- Strategic planning
- Team leadership, training, and development
- Casualty & First-Party Claims
- Actuarial Collaboration
- Risk Mitigation
- Cost Containment
Websites
Why Mgm Resorts International
MGM Resorts International represents one of the most complex enterprise risk environments in the country, spanning hospitality, entertainment, gaming, and large-scale property operations across multiple jurisdictions. The opportunity to lead claims self-administration, litigation strategy, and carrier partnerships at this scale aligns directly with my background in enterprise liability leadership. MGM’s focus on data-driven decision-making, executive visibility, and continuous improvement within the Risk Management Center of Excellence mirrors how I have successfully led claims organizations throughout my career.
Core Expertise
- Claims Self-Administration
- General Liability
- Litigation Management
- Trial Preparedness
- Settlement Authority
- Reserve Accuracy
- Loss Ratio Reduction
- Outside Defense Counsel
- Insurance Carrier & Broker Relations
- Casualty & First-Party Claims
- Actuarial Collaboration
- Risk Mitigation
- Cost Containment
- Executive Reporting
- National Footprint
Certification
Six Sigma Green Belt Certified-2014
Timeline
Founder & CEO
Highmark Executive Solutions
11.2025 - Current
Director of Legal Services
The Joel Bieber Firm
08.2024 - 08.2025
Complex Claims & Litigation Manager
GEICO
12.1999 - 07.2024
Bachelor’s Degree - Recreational Therapy
Virginia Wesleyan College