Michelle Wiggins
Fort Belvoir
Summary
Experienced with customer interaction, focusing on building meaningful relationships and addressing concerns efficiently. Strong focus on team collaboration and achieving results. Uses communication and empathy to provide exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Satisfaction Representative
AAFES Exchange
01.2025 - Current
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Firefighter/EMT
City of Hanahan Fire Department
08.2023 - 10.2024
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Account Manager
Premiere Building Maintenance
03.2021 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Cross High School
Cross, SC05-2013
Skills
- EMT/CPR certified
- Time management
- Budget control
- Organizational skills
- Hiring and training
- Verbal and written communication
- Digital literacy
- Independently Driven
Timeline
Customer Satisfaction Representative
AAFES Exchange
01.2025 - Current
Firefighter/EMT
City of Hanahan Fire Department
08.2023 - 10.2024
Account Manager
Premiere Building Maintenance
03.2021 - 04.2023
High School Diploma -
Cross High School
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