Mickal Mikuria
Arlington
Summary
Warm, organized, and personable front desk professional with nearly 4 years of experience delivering high-quality customer service, managing scheduling, and coordinating communication in fast-paced environments. Known for creating welcoming, structured spaces for guests, families, and clients. I'm also an Independent recording artist and self proclaimed producer/audio engineer with a strong passion for studio culture, making a front desk role in a music studio a natural and highly motivated fit.
Overview
4
4
years of professional experience
Work History
Guest Experience Associate Lead
Placemakr
Washington
05.2022 - 03.2026
- Led front desk operations and served as a primary point of contact in a high-traffic, fast-paced environment
- Delivered elevated guest experiences by creating a warm, welcoming, and solution-oriented atmosphere
- Managed scheduling, reservations, and daily coordination with strong attention to detail and accuracy
- Handled high-volume phone, email, and in-person inquiries with professionalism and efficiency
- Maintained and organized communication logs, ensuring seamless follow-ups with guests and team members
- Supported team operations by guiding workflows, troubleshooting issues, and maintaining consistency in service standards
- Built strong relationships with guests, residents, and families, fostering trust and repeat engagement
- Adapted quickly to changing needs, resolving challenges in real time while maintaining a calm and organized presence
Education
Associate of Arts - Communications
Old Dominion University
Norfolk, VA05-2021
Skills
- Front desk operations
- Microsoft powerpoint, excel, and Word
- Tech inclined so very adaptable to any new systems I may have to use daily!
- Scheduling management
- Guest relations
- Reservation management
- Customer relationship management
- Attention to detail
Websites
Timeline
Guest Experience Associate Lead
Placemakr
05.2022 - 03.2026
Associate of Arts - Communications
Old Dominion University