Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Miguel Bosse

Herndon`

Summary

Experienced hospitality professional with strong leadership and multitasking skills. Proven ability to train staff, improve daily operations, and deliver high-quality customer service. Recognized for increasing guest satisfaction, maintaining efficient workflows, and supporting a positive team environment in fast-paced settings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bartender

Fogo De Chao
Reston, VA
08.2023 - Current
  • Crafted and served a diverse range of cocktails, enhancing guest experience through mixology expertise.
  • Trained new bartenders on operational standards and efficient service techniques, fostering team development.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.

Room Service Captain

Hotel Dreams Dominicus
Dominican Republic
01.2019 - 06.2023
  • Developed and maintained strong relationships with guests, addressing concerns promptly.
  • Monitored inventory levels and managed supplies to optimize resource allocation.
  • Led team meetings to discuss performance metrics and identify areas for improvement.

Room Service Manager

Hotel Secret's Cap Cana Resort & Spa
Dominican Republic
01.2016 - 12.2018
  • Oversaw daily room service operations, ensuring timely delivery and exceptional guest experiences.
  • Managed inventory control for food and beverage items, optimizing stock levels to reduce waste.
  • Implemented training programs for new staff, enhancing service quality and operational efficiency.

Room Service Waiter

Hard Rock Hotel & Casino Punta Cana
Dominican Republic
01.2011 - 12.2015
  • Delivered exceptional room service, ensuring timely food and beverage delivery to guests.
  • Trained new team members on service protocols and hotel policies.
  • Resolved guest inquiries and complaints promptly to enhance satisfaction levels.

Education

High School Diploma -

Liceo Tecnico San Rafael
Dominican Republic

Skills

  • Customer service
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Hospitality service expertise
  • Exceptional leadership
  • Guest satisfaction tracking
  • Staff training and development

Certification

  • Advanced Supervision Course — INFOTEP, 2019
  • Complaints Handling Course — Preverisk Group, 2019
  • Food Hygiene Course — Preverisk Group, 2019
  • Personnel Management Course — Preverisk Group, 2019

Languages

Spanish
Native or Bilingual
French
Full Professional
English
Full Professional

Timeline

Bartender

Fogo De Chao
08.2023 - Current

Room Service Captain

Hotel Dreams Dominicus
01.2019 - 06.2023

Room Service Manager

Hotel Secret's Cap Cana Resort & Spa
01.2016 - 12.2018

Room Service Waiter

Hard Rock Hotel & Casino Punta Cana
01.2011 - 12.2015

High School Diploma -

Liceo Tecnico San Rafael
Miguel Bosse