Mikayla Cauley
Hot Springs
Summary
Versatile server shift leader and café team member at two different locations offering experience in fine fast-paced dining along with short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Ski Lift Operator
Park City Group
11.2023 - 03.2024
- Promoted a culture of safety among fellow Ski Lift Operators through regular discussions on best practices and adherence to safety protocols.
- Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Maintained a safe skiing environment with regular inspections of lift machinery and reporting any issues to management.
- Streamlined daily operations by effectively managing queues at busy times, ensuring an enjoyable experience for all guests waiting in line.
Server Shift Leader
Sam Snead Tavern
04.2022 - 11.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Café Team Member
Warm Springs Gallery & Garden Café
04.2020 - 11.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained safe and sanitary work environment according to organizational standards.
- Prepared salads, soups and sandwiches for customers.
- Delivered exceptional service as illustrated through multiple positive reviews.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Bath County High School
Hot Springs, VA 08.2018 - 06.2022
Skills
Hospitality Administration
Communication
Adaptability
Safety Awareness
Attention to Detail
Physical Stamina
Calm Under Pressure
Problem-Solving
Time Management
Cash drawer management
Certification
Heartsaver First Aid CPR AED
Timeline
Ski Lift Operator
Park City Group
11.2023 - 03.2024
Heartsaver First Aid CPR AED
08-2022
Server Shift Leader
Sam Snead Tavern
04.2022 - 11.2023
Café Team Member
Warm Springs Gallery & Garden Café
04.2020 - 11.2023
ServSafe Manager
03-2020
High School Diploma -
Bath County High School
08.2018 - 06.2022