Mikayla King
Richmond
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Sales Representative
CUTCO
08.2020 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Fast Food Crew Member
Cook Out
05.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Household Specialist
Westminster Canterbury-Richmond
07.2022 - 01.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
Education
High School Diploma -
Henrico High School
Richmond06-2021
Virginia Commonwealth University
Richmond, VASkills
- Customer relations
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Quality assessment
- Active listening
- Critical thinking
- Relationship building
Timeline
Household Specialist
Westminster Canterbury-Richmond
07.2022 - 01.2025
Fast Food Crew Member
Cook Out
05.2021 - 08.2021
Sales Representative
CUTCO
08.2020 - 11.2020
High School Diploma -
Henrico High School
Virginia Commonwealth University
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