Mikayla Tillman-Bowles
Fredericksburg
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Receptionist and Office Coordinator
Allergy Partners Of Fredericksburg
Fredericksburg, VA
07.2023 - Current
- Organized timely and obtain referrals to help patients obtain health care services and access available resources
- Documented and managed patient information in computer system
- Verified insurance
- Collect payments, and scheduled appointments
- Assist with billing and coding
- Assist with high volume of incoming calls, providing exceptional customer service to patients and families
- Assist practice manager with daily tasks
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Analyzed workflow processes to identify bottlenecks, proposing solutions for continuous improvement.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Receptionist
Pohanka Honda of Fredericksburg
Fredericksburg, VA
07.2022 - 06.2023
- Answered, screened, and forwarded incoming calls
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere
Accounting Assistant
Brandonbilt Foundations
Fredericksburg, VA
02.2022 - 06.2022
- Reviewed and implemented improvements to accounting processes and procedures
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Reconciled accounts to ensure accuracy for billing information
Chiropractor Assistant
Wilderness Family Chiropractor
Fredericksburg, VA
08.2021 - 02.2022
- Handling cash/check payments
- Developed educational materials for patients on health and wellness topics
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Managed patient scheduling and maintained organized appointment calendars
- Assisted with patient check-in and checkout procedures
- Prepared treatment rooms for patient examinations
Receptionist
Pohanka Honda Of Fredericksburg
Fredericksburg, VA
12.2019 - 08.2021
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery
- Managed the reception area for the busy Service Department, including greeting visitors, directing telephone calls and providing information for inquiries
- Managed daily office operations, including client account, supply, and inventory records management
- Handle cash with precision for customer transactions
- Answer and direct calls as needed
- Maintain confidentiality while dealing with sensitive proprietary information in a discreet and professional manner
- Assist customers with questions, problems and complaints in person, on the phone, and by email
Education
HIGH SCHOOL DIPLOMA -
King George High
01.2018
Skills
- Managing a database
- Team leadership
- Phone Etiquette
- Attention to detail
- Proofreading documents
- Controlling expenses
- Insurance verification
- Multi-line phone systems
- Verbal communication
- Data entry
- Front desk operations
- Active Listener
- Written and verbal communication
- Organized
- Experienced in Microsoft Office (Word, Excel, PowerPoint
- HIPAA compliance
Timeline
Receptionist and Office Coordinator
Allergy Partners Of Fredericksburg
07.2023 - Current
Receptionist
Pohanka Honda of Fredericksburg
07.2022 - 06.2023
Accounting Assistant
Brandonbilt Foundations
02.2022 - 06.2022
Chiropractor Assistant
Wilderness Family Chiropractor
08.2021 - 02.2022
Receptionist
Pohanka Honda Of Fredericksburg
12.2019 - 08.2021
HIGH SCHOOL DIPLOMA -
King George High