Mike Cespedes
Woodbridge
Summary
Flexible professional with extensive experience at Walmart as an Online Personal Shopper, excelling in order fulfillment and customer service. Proven problem-solving abilities and strong communication skills led to great customer satisfaction. Proficient at collaborating with teams to streamline operations and resolve issues efficiently, ensuring a seamless shopping experience.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
Woodbridge
07.2024 - Current
- Executed accurate shopping for customer orders, ensuring timely fulfillment of requests.
- Dispensed orders to customer vehicles while confirming satisfaction with substitutions and notifying about out-of-stock items.
- Provided customer service by checking in customers, processing returns, assisting with item location, and resolving delivery issues.
- Organized the orders by category (ambient, chilled, frozen), and by delivery or pickup.
Unloader
UPS
Alexandria
06.2024 - 07.2024
- Unloaded packages from trucks and delivery vehicles.
- Communicated effectively with supervisors regarding any issues or concerns.
- Reported any product issues to supervisors immediately.
Host
Brixx Wood Fired Pizza
Woodbridge
04.2023 - 05.2024
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
High School Diploma -
Hylton High School
Woodbridge, VA05-2024
Some College (No Degree) - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Problem solving
- Communication skills
- Customer service
- Order fulfillment
- Team collaboration
- Product knowledge
Timeline
Online Personal Shopper
Walmart
07.2024 - Current
Unloader
UPS
06.2024 - 07.2024
Host
Brixx Wood Fired Pizza
04.2023 - 05.2024
High School Diploma -
Hylton High School
Some College (No Degree) - Information Technology
Northern Virginia Community College
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