Mikels Gabrielle
Buena Vista
Summary
Dynamic professional with a proven track record at C&C Industries, excelling in customer service and problem-solving. Skilled in maintaining stock levels and adept at multitasking, consistently enhancing customer satisfaction and brand loyalty. Demonstrated ability to train teams and improve processes, showcasing adaptability and organizational skills.
Overview
2025
2025
years of professional experience
Work History
Appliance Delivery, Instal, Repairs
C&C Industries
- White Glove Delivery
- Assisted customers with troubleshooting and resolving appliance issues, improving overall experience and brand loyalty.
- Contributed to store's reputation for excellent customer service by consistently receiving positive customer feedback.
- Handled escalated customer complaints professionally by finding viable solutions that satisfied all parties involved.
- Coordinated delivery schedules and installation services for customers, ensuring seamless purchasing experiences from start to finish.
Merchandiser
TravelCenters of America
02.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Fuel Desk Cashier
TravelCenters of America
07.2022 - 02.2024
- Utilized strong attention to detail when reviewing transaction documentation for accuracy and completeness.
- Handled emergency situations calmly and effectively, prioritizing safety for both customers and staff members.
- Balanced multiple responsibilities simultaneously while maintaining a high level of professionalism under pressure.
- Resolved customer complaints professionally, maintaining a positive atmosphere at the fuel desk.
- Sustained organized records of all transactions which contributed towards improved auditing processes.
- Trained new employees on proper cash handling procedures, contributing to overall team efficiency.
Shift Lead
Tractor Supply
09.2020 - 09.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Parry McCluer High School
Buena Vista, VA06.2013
Skills
- Reliable and punctual
- Maintaining stock levels
- Pricing and signage updates
- Product inventory counts
- Vendor relations
- Markdown procedures
- Plan-o-gram implementation
- Time management
- Multitasking
- Customer service
- Product knowledge
- Adaptability and flexibility
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Critical thinking
Timeline
Merchandiser
TravelCenters of America
02.2024 - Current
Fuel Desk Cashier
TravelCenters of America
07.2022 - 02.2024
Shift Lead
Tractor Supply
09.2020 - 09.2022
Appliance Delivery, Instal, Repairs
C&C Industries
High School Diploma -
Parry McCluer High School
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