Mikhail Birmingham
Chesapeake
Summary
With over seven years of experience as an auto damage field adjuster for Geico Insurance and one year as a body shop collision estimator and assistant manager, I possess valuable expertise in handling claims across diverse territories, including New York City, Long Island, NY, and Virginia. Throughout my career, I have developed a profound understanding of the industry and consistently delivered exceptional service to clients. My extensive knowledge of auto damage assessment and unwavering commitment to providing top-notch customer service make me a highly skilled professional in this field.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Estimator/Assistant Manager
New Beginnings Collision Center
Newport News, VA
03.2025 - Current
- Conducted detailed assessments of vehicle damage to prepare accurate cost estimates.
- Collaborated with insurance adjusters to ensure alignment on repair costs and procedures.
- Utilized estimating software to create comprehensive reports for clients and management.
- Trained junior estimators on best practices for damage evaluation and reporting accuracy.
- Communicated effectively with customers regarding repair options and pricing structures.
- Developed strong relationships with vendors to source materials at competitive prices.
- Led team meetings to discuss workflow improvements and address estimation challenges efficiently.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Auto Damage Field Adjuster
Geico
12.2017 - 02.2025
- Conducted onsite inspections of damaged vehicles, utilizing advanced estimating software to provide accurate repair estimates
- Over five years of experience as an auto damage adjuster, providing comprehensive claims handling and dispute resolution services for a large insurance company
- Negotiated with claimants, repair shops, and other third-party vendors to obtain the best possible settlement for the company
- Developed and maintained strong relationships with external clients, providing excellent customer service
- Demonstrated the ability to handle multiple claims simultaneously, prioritizing each task and completing them in a timely manner
- Achieved high approval ratings from customers for prompt and efficient claims settlements
- Maintained accurate records and documentation for each claim to ensure compliance with insurance industry standards
Customer Service Rep
Newtek Merchant Solutions
01.2017 - 12.2017
- Effectively handled customer inquiries and resolved customer complaints in a timely manner
- Assisted customers with product selection and provided product knowledge
- Developed strong customer relationships and maintained customer retention
- Entered customer orders into the database and processed payments
- Accurately tracked customer orders and updated customers on order status
- Monitored customer satisfaction surveys and used feedback to identify areas of improvement
- Collaborated with other teams to ensure customer needs were met
- Maintained up-to-date customer information in the database
Customer Service Rep
RUI Credit Management
10.2015 - 12.2016
- Managed a team of 5 customer service representatives, ensuring that all customer inquiries were handled in a timely and professional manner
- Developed and implemented customer service policies and procedures to ensure a high level of customer satisfaction
- Assisted customers with inquiries related to products, services, and orders
- Handled customer complaints and issues in a timely and professional manner
- Researched and resolved complex customer inquiries
- Developed and maintained strong customer relationships
- Utilized various software programs to track customer service inquiries, complaints, and resolutions
Lifeguard
New York City Parks & Recreation
06.2006 - 09.2015
- Monitored pool activities to ensure safety of patrons
- Performed rescues and administered first aid as needed
- Enforced pool rules and regulations
- Maintained daily log of pool activities
- Cleaned and maintained pool deck and equipment
- Instructed swim classes for children and adults
- Performed daily maintenance tasks such as checking chemical levels and filtration systems
Customer Service Rep
Commerce Payment Systems
09.2013 - 08.2015
- Responded to customer inquiries in a timely and professional manner via phone, email, and chat
- Utilized customer service software to track, document, and resolve customer problems
- Developed and maintained positive customer relationships by providing timely customer service
- Investigated and resolved customer complaints and inquiries
- Processed customer orders and prepared shipping documents
- Provided technical support and troubleshooting for customers
- Followed up with customers to ensure satisfaction
- Assisted in developing customer service policies and procedures
- Updated customer accounts and billing records
Intern
Mental Health Association of Nassau County
08.2012 - 12.2012
- Assisted with onboarding of new employees and interns
- Developed and implemented a new filing system for the HR department
- Compiled and maintained employee records
- Assisted with the administration of employee benefit plans
- Designed and maintained internal databases
- Conducted research and analysis on various HR topics
- Assisted with the development of recruitment materials
- Developed and maintained relationships with external recruitment agencies
- Generated reports on employee recruitment, retention, and other HR-related topics
- Participated in and contributed to HR department meetings
Education
Bachelor of Arts - Psychology
SUNY Old Westbury
Old Westbury, NY05.2018
Associates - Liberal Arts & Science
Morrisville State University
Morrisville, NY05.2009
Skills
- OBSERVANT
- TIME MANAGEMENT
- COLLABORATION
- INTERPERSONAL
- PROBLEM SOLVING
- LEADERSHIP
- Estimating software
- Estimate preparation
- Material takeoffs
- Cost estimation
Certification
- State of New York Department of Financial Services, Auto Damage Appraiser License 04/01/18
- I-CAR, Since 01/01/23, Platinum Member, I-CAR ID 2905968
- Toyota Dealer Body Shop Estimator Certified 1/6/2026
Timeline
Estimator/Assistant Manager
New Beginnings Collision Center
03.2025 - Current
Auto Damage Field Adjuster
Geico
12.2017 - 02.2025
Customer Service Rep
Newtek Merchant Solutions
01.2017 - 12.2017
Customer Service Rep
RUI Credit Management
10.2015 - 12.2016
Customer Service Rep
Commerce Payment Systems
09.2013 - 08.2015
Intern
Mental Health Association of Nassau County
08.2012 - 12.2012
Lifeguard
New York City Parks & Recreation
06.2006 - 09.2015
Associates - Liberal Arts & Science
Morrisville State University
Bachelor of Arts - Psychology
SUNY Old Westbury