Milagros Liriano Fernandez
Sterling
Summary
Dynamic professional with a proven track record in sales and customer service, notably at Warby Parker Optical. Excelled in building rapport and leveraging product knowledge to surpass sales targets. Skilled in bilingual communication and database management, adept at fostering client satisfaction and achieving operational excellence. Demonstrates exceptional problem-solving and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Warby Parker Optical
09.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Bartender
Ashby Ponds Assisted Living
07.2021 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Dispatcher
Flying Foods Group
09.2018 - 04.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
High School Diploma -
Fort Hampton
Brooklyn, NY06-2022
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Fluent bilingualism
- [Language] translation
- Product knowledge
- Records review
- Database management
Languages
Spanish
Native or Bilingual
Timeline
Sales Advisor
Warby Parker Optical
09.2023 - Current
Bartender
Ashby Ponds Assisted Living
07.2021 - 07.2023
Dispatcher
Flying Foods Group
09.2018 - 04.2020
High School Diploma -
Fort Hampton
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