Millicent Riddick
Norfolk
Summary
Experienced tax consultant and site coordinator skilled in military tax efficiency and problem-solving. Recognized for quality assurance in tax preparation and a commitment to optimizing operational processes for enhanced client satisfaction.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
VITA Site Coordinator
LIFE Financial Assistance Organization, Inc.
Virginia Beach
01.2024 - Current
- Collaborated with staff to develop and implement training sessions for volunteers.
- Managed operations to ensure efficient service delivery to clients.
- Organized and managed logistics for the site.
- Managed volunteer staff scheduling and coordination to ensure continuous coverage.
- Supervised a team of volunteers assigned various tasks at the event.
- Ensured compliance with all applicable IRS regulations related to the tax filing.
- Provided customer service support to clients during tax preparation.
- Provided support and guidance to site staff, fostering a collaborative and productive work environment.
- Implemented site policies and procedures to optimize operational efficiency.
- Quality reviewed returns for accuracy prior to e-filing.
Senior Tax Consultant
Workplace Options/MOS Contractor
Chesapeake
08.2014 - 10.2025
- Researched tax regulations to ensure compliance and accuracy in filings.
- Provided information and guidance to clients in understanding complex tax issues and strategies.
- Clarified tax laws and updates, informing clients of relevant changes and impacts.
- Mentored junior staff and seasonal staff on best practices in tax consulting and compliance.
- Identified potential tax issues relevant to military concessions, and provided swift, effective solutions to clients and team members.
- Communicated effectively with colleagues at all levels within the organization.
- Provided guidance to clients on the most beneficial methods of filing taxes and strategies for minimizing tax liabilities.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion in regard to residency.
- Used tax form instructions and tables to complete tax forms.
- Researched residency concessions for clients from the state levels, clarifying use of SCRA/MSRRA/VBTA etc.
Education
Bachelor of Arts - Christian School Education/Theology
TOPC Bible College
Norfolk05-2000
Associate of Applied Science - Teacher Training For The Disabled
TCC
Virginia Beach, VASkills
- Volunteer management
- Tax compliance
- Training development
- Quality assurance
- Military tax efficiency
- Problem solving
Certification
VITA Certified in Advance, Military and International
Timeline
VITA Site Coordinator
LIFE Financial Assistance Organization, Inc.
01.2024 - Current
Senior Tax Consultant
Workplace Options/MOS Contractor
08.2014 - 10.2025
Bachelor of Arts - Christian School Education/Theology
TOPC Bible College
Associate of Applied Science - Teacher Training For The Disabled
TCC