Milán Brown
Short Pump
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Goodwill
Short Pump
12.2020 - Current
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Assisted customers with locating items within the store when requested.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Verified accuracy of money count by comparing total to expected amount.
Demo Event Specialist
Adavantage Solutions
Henrico
02.2024 - 09.2024
- Provided customer service during the demo event by answering questions, explaining product features and demonstrating product use.
- Coordinated with vendors for equipment rental, supplies, catering services. for the event.
- Maintained accurate records of all expenses related to the demo event.
- Maintained an organized filing system for documentation related to each demonstration.
- Reported on various metrics associated with successful completion of each demonstration such as attendance numbers or sales figures.
- Identified potential issues with the demo event and developed solutions to address them.
Ecommerce Shopper
Whole Food Market
Short Pump
10.2022 - 07.2023
- Maintained database of existing customers' records and contact details.
- Developed strategies to increase website traffic and sales conversions.
- Integrated payment gateway APIs into the e-commerce platform for secure payments.
- Processed orders in a timely manner to ensure customer satisfaction.
- Resolved customer complaints through effective communication techniques.
- Updated product catalogs with new items and pricing information.
Education
High School Diploma -
John Randolph Tucker Highschool
Short Pump, Virginia06-2021
Skills
- Cashier training
- Report generation
- Loss prevention
- Basic math
- Customer service
- Team collaboration
- Punctual and reliable
- Positive attitude
Timeline
Demo Event Specialist
Adavantage Solutions
02.2024 - 09.2024
Ecommerce Shopper
Whole Food Market
10.2022 - 07.2023
Cashier Team Lead
Goodwill
12.2020 - Current
High School Diploma -
John Randolph Tucker Highschool