Mimi Clark
Winchester
Summary
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Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Prestige G LLC (Winchester Mitsubishi/A-1 Auto Service Center)
09.2025 - 02.2026
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Service Advisor/Manager, Warranty Claims
HoneyCar
02.2024 - 08.2025
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Accomplished multiple tasks within established timeframes.
Automotive Service Advisor
Ridgeway Auto Center
03.2021 - 12.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
TBC Corporation (Merchant's Tire and Auto/NTB)
06.2016 - 02.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained up-to-date inventory totals, federal and company compliance reports and trainings.
Call Center Representative
NFCU
08.2013 - 01.2016
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA05-2004
Skills
- Customer education
- Appointment scheduling
- Complaint handling
- Building relationships
- Customer relations
- Organization
- Estimating costs
- Follow-up skills
- Parts ordering
- Warranty processing
- Customer satisfaction
- Labor estimation
- Work order management
- Bill preparation
- Multitasking and organization
- Service estimates
- Client rapport
- Preventive maintenance coordination
- CRM software
- Call center operations
- Data entry
- Point-of-sale system
- Team collaboration
- Strong work ethic
- Documentation and reporting
- Attention to detail
- Listening skills
- Warranty claims process management
- Reporting and documentation
- Data processing
- Excellent communication
Timeline
Automotive Service Advisor
Prestige G LLC (Winchester Mitsubishi/A-1 Auto Service Center)
09.2025 - 02.2026
Service Advisor/Manager, Warranty Claims
HoneyCar
02.2024 - 08.2025
Automotive Service Advisor
Ridgeway Auto Center
03.2021 - 12.2023
Sales Associate
TBC Corporation (Merchant's Tire and Auto/NTB)
06.2016 - 02.2021
Call Center Representative
NFCU
08.2013 - 01.2016
Associate of Science - General Studies
Northern Virginia Community College