Overview
Work History
Education
Skills
Timeline
Generic

Mimi Phi-Lan Robertson

Parksley

Overview

26
26
years of professional experience

Work History

Front End Manager

Acme Markets
04.2013 - Current
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping and security.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained strong customer relations and effective customer service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees through day-to-day work and complex problems.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Evaluated employee performance and made recommendations for improvements.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Recorded financial transactions and performed account reconciliations.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Developed and implemented robust training and mentoring strategies.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Reviewed financial reports and trend forecasts.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained accurate records of sales and financial transactions.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Administrative Assistant

Autoland International
01.1998 - 03.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strategies to streamline and improve office procedures.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Performed research to collect and record industry data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.

Education

Bachelor of Arts - English Language And Literature

Regina Pacis
Saigon, Viet Nam

Banking And Finance

American Institute of Banking
Lancaster, PA
06.1999

Skills

  • Cash Handling
  • Financial Management
  • Listening Skills
  • Risk Mitigation
  • Strategic Planning
  • Business Planning
  • Training and Mentoring
  • Schedule Management
  • Staff Management
  • Workflow Optimization

Timeline

Front End Manager

Acme Markets
04.2013 - Current

Administrative Assistant

Autoland International
01.1998 - 03.2013

Bachelor of Arts - English Language And Literature

Regina Pacis

Banking And Finance

American Institute of Banking

Similar Profiles

CREATE PROFILE
Mimi Phi-Lan Robertson