Mimi Phi-Lan Robertson
Parksley
Overview
26
26
years of professional experience
Work History
Front End Manager
Acme Markets
Sea Isle City, NJ
04.2013 - Current
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and implemented robust training and mentoring strategies.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Reviewed financial reports and trend forecasts.
- Prepared agendas and took notes at meetings to archive proceedings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Developed and implemented strategies to optimize store sales and profitability.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Administrative Assistant
Autoland International
Myerstown, PA
01.1998 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Arts - English Language And Literature
Regina Pacis
Saigon, Viet NamBanking And Finance
American Institute of Banking
Lancaster, PA06.1999
Skills
- Cash Handling
- Financial Management
- Listening Skills
- Risk Mitigation
- Strategic Planning
- Business Planning
- Training and Mentoring
- Schedule Management
- Staff Management
- Workflow Optimization
Timeline
Front End Manager
Acme Markets
04.2013 - Current
Administrative Assistant
Autoland International
01.1998 - 03.2013
Bachelor of Arts - English Language And Literature
Regina Pacis
Banking And Finance
American Institute of Banking