Mimi Phi-Lan Robertson

Front End Manager

Acme Markets

04.2013 - Current

Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Oversaw cashier operations, bookkeeping and security.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Maintained strong customer relations and effective customer service standards.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Trained team members in successful strategies to meet operational and sales targets.
Coached employees through day-to-day work and complex problems.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Prepared weekly employee work schedules to meet operational needs.
Evaluated employee performance and made recommendations for improvements.
Motivated employees to perform at peak productivity with morale-boosting programs.
Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Recorded financial transactions and performed account reconciliations.
Managed shelf inventory and customer-focused loss prevention strategies.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Created, prepared, and delivered reports to various departments.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Developed and implemented robust training and mentoring strategies.
Worked with security staff and law enforcement on shoplifting and vandalism response.
Reviewed financial reports and trend forecasts.
Prepared agendas and took notes at meetings to archive proceedings.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored team members to enhance professional development and accountability in workplace.
Created employee schedules to align coverage with forecasted demands.
Maintained transaction security by verifying payment cards against identification.
Maintained accurate records of sales and financial transactions.
Confirmed continual compliance with all applicable laws and regulations regarding store operations.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Developed and implemented strategies to optimize store sales and profitability.
Utilized store analytics to identify areas of improvement in customer experiences.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.

Overview

Work History

Front End Manager

Administrative Assistant

Education

Bachelor of Arts - English Language And Literature

Banking And Finance

Skills

Timeline

Front End Manager

Administrative Assistant

Bachelor of Arts - English Language And Literature

Banking And Finance

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