Summary
Overview
Work History
Skills
Timeline
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Miniyah Brown

Richmond

Summary

Experienced in utilizing major customer service software and skilled in conflict resolution, I bring a positive attitude to every interaction. With a proven track record of success, I am eager to leverage my skills to effectively fulfill the managerial role within your esteemed company.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

T-Mobile
03.2023 - Current
  • Delivered effective solutions for diverse customer issues.
  • Build customer loyalty
  • Enhance overall productivity within the team.
  • Assist customers with billing concerns and payments
  • Ensure thorough understanding of plan options among customers.
  • Developed comprehensive remote and onsite workflow guidelines.

Claims Processor

Capital One
02.2020 - 03.2023
  • Maintained up-to-date knowledge of customer accounts.
  • Verified transactions accurately.
  • Handled conflicts related to transactions and purchases.
  • Finalized claim disputes to determine eligibility
  • Assessed correspondence to determine client eligibility.
  • Succeeded in remote work environments.

Customer Service Representative

Anthem, Inc.
11.2019 - 02.2020
  • Logged in promptly, addressing customer calls with care.
  • Aimed for first-call resolution by addressing member issues at the initial contact.
  • Utilized dual monitors and digital resources to address customer inquiries.
  • Collaborated with doctors' offices for customer issue resolution.
  • Collaborated with team to achieve customer satisfaction.

Skills

  • Software Application Troubleshooting
  • Effective Communication
  • Medical Claims Processing
  • Accounts receivable
  • Courteous Call Handling
  • Organizational skills

Timeline

Customer Care Representative

T-Mobile
03.2023 - Current

Claims Processor

Capital One
02.2020 - 03.2023

Customer Service Representative

Anthem, Inc.
11.2019 - 02.2020

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Miniyah Brown