Miracle Williams
Chesapeake
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Licensed insurance professional.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Representative
GEICO, Government Employees Insurance
09.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed policy changes and updates with attention to detail and accuracy.
- Collaborated with team members to streamline workflow and improve service delivery.
- Utilized company software to track claims and manage customer accounts effectively.
- Educated customers on policy options, enhancing understanding of coverage benefits.
Customer Care Consultant
PNC
10.2022 - 08.2025
- Follow and enforce policy and procedures
- Provide detailed and accurate information to customers
- Handle calls in adequate time frame with customers needs met
- Follow schedule adherence
- Deescalate upset customer and show ownership of calls
- Remote
Head Cashier
Lowe's
- Support customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Exceed team goals and collaborate with staff to implement customer service initiatives.
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Educate customers on special pricing opportunities and company offerings.
- Reviewed and resolved differences between accounting information and cash drawer.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Maintain store appearance by inspecting checkout areas and directing team members.
- 10/2022-08/2025
Customer Service Associate
Lowe's
01.2018 - 04.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
McDonald's
05.2016 - 07.2017
- Trained new team members in cash register operation, stock procedures and customer service.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Kept work area(s) cleaned and organized.
Cook/Drive-Thru Cashier
Sonic
08.2015 - 04.2016
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Trained and guided kitchen staff to improve overall performance, service quality and productivity.
- Replenished food items from inventory and rotated ingredients to use the oldest products first.
- Ensured the store was cleaned and thoroughly stocked for morning crew.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education
High School Diploma - undefined
Oscar F. Smith High School
Chesapeake, VABBA - Business Administration
Strayer University
Washington, DC01.2027
Skills
- Inbound and outbound calling
- In-store support
- MS Office proficiency
- Adaptability and Dependability
- Policy Enforcement
- Shipping and receiving understanding
- Mentoring
- Cross training
- Leadership
- Policy management
- Goal oriented approach
- Client service
- Client account management
- Licensed insurance agent
Certification
- Personal Lines License, State of Virginia , License Number -1545955 -Active Status.
Timeline
Service Representative
GEICO, Government Employees Insurance
09.2025 - Current
Customer Care Consultant
PNC
10.2022 - 08.2025
Customer Service Associate
Lowe's
01.2018 - 04.2021
Cashier
McDonald's
05.2016 - 07.2017
Cook/Drive-Thru Cashier
Sonic
08.2015 - 04.2016
Head Cashier
Lowe's
High School Diploma - undefined
Oscar F. Smith High School
BBA - Business Administration
Strayer University