Miranda Hoffman
Chilhowie
Summary
To obtain a position that will allow my previous organizational, management and banking skills to serve a community focused organization.
Overview
24
24
years of professional experience
Work History
Personal Banker 2
First Community Bank
08.2021 - 2025
- Loan processing
- Open new accounts, IRA s, time accounts, and credit cards
- Opening business accounts
- Continuously monitor client’s financial positions to assure personal financial goals are being met or exceeded
- Conflict resolution
- Meeting goals set by the bank
- Conduct internal compliance audits
- Managing night drop, vault, ATM and teller drawer
- Assist tellers in meeting set goals
- Ensuring all customers are in correct products and services offered by the bank
Team Lead 2
BB&T now Truist
10.2017 - 08.2021
- Loan processing
- Open new personal accounts, IRA s, time accounts and credit cards
- Open business accounts
- Monitor clients accounts to ensure personal financial goals are met or exceeded
- Preparation of schedule
- Conduct internal compliance audits
- Manage tellers with quarterly evaluations
- Assist tellers in meeting set goals and dead lines
- Training and development of new universal bankers
Personal Banker 2, Lead Branch Loan Officer
Wells Fargo
08.2007 - 04.2017
- Loan processing
- Open new accounts, IRA s, time accounts and credit cards
- Opening business accounts
- Teaching credit classes
- Continuously monitor client’s financial positions to assure personal financial goals are being met or exceeded
- Conflict resolution
- Work closely with financial advisor in assisting clients within the security and exchange markets
- Conduct internal compliance audits
- Conduct onsite financial training seminars with local communities served
- Assist tellers in meeting set goals
- Training and development of new Personal Bankers
- Award for lead banker in region
Customer Service Representative
Highlands Union Bank
05.2000 - 05.2006
- Opening accounts: CDs, IRAs, Business and Personal Accounts, U.S Savings Bonds
- Affidavits of forgery, Indemnity Bonds, stop payments, travelers Check balancing, issuing of Cashier’s Checks
- Manage ATM balances
- Assisting customers with various banking related problems
Supervisor
CVS Pharmacy
05.1997 - 05.2000
- Manager and preparer of deposits and petty cash
- Supervision of employees, their daily responsibilities/work schedules, and performance evaluations
- Forecasting future demand, store layout and organization management: Plano grams, stock management/purchasing, etc.
- Interviewing and training of new employees
- Opening and closing the store
- Pharmacy Tech experience
Education
High school or equivalent - Advanced Microsoft Offices, English, Government, & Religion
Virginia Highlands Community College
Abingdon, VA05.2007
High school or equivalent - Basic high school requirements with a special interest in Business
Abingdon High School
Abingdon, VA05.1998
Skills
- Great Customer Service - 10 years
- Financial knowledge - 10 years
- Management - 10 years
Accomplishments
- Top Personal Banker in the entire Mid-Atlantis Region for the year of 2011
Timeline
Personal Banker 2
First Community Bank
08.2021 - 2025
Team Lead 2
BB&T now Truist
10.2017 - 08.2021
Personal Banker 2, Lead Branch Loan Officer
Wells Fargo
08.2007 - 04.2017
Customer Service Representative
Highlands Union Bank
05.2000 - 05.2006
Supervisor
CVS Pharmacy
05.1997 - 05.2000
High school or equivalent - Advanced Microsoft Offices, English, Government, & Religion
Virginia Highlands Community College
High school or equivalent - Basic high school requirements with a special interest in Business
Abingdon High School