Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Mcglocklin, BSW

Saltville

Summary

Dynamic and adaptable professional with experience at Ballad Health, excelling in pre-certification coordination and patient support. Proven problem-solver with strong organizational skills, enhancing patient satisfaction and compliance. Recognized for effective communication and teamwork, consistently achieving positive feedback while managing high-volume tasks in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Internship Student

Southwest Virginia Community Health Systems
05.2025 - Current
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.

Referral/Pre-Certification Coordinator

Ballad Health
01.2023 - 04.2025
  • Developed strong relationships with insurance company representatives to facilitate prompt resolution of pre-certification issues.
  • Enhanced patient satisfaction with the pre-certification process through personalized support and guidance.
  • Coordinated closely with clinical staff to ensure that necessary medical tests were conducted prior to submitting pre-certification requests.
  • Leveraged strong organizational skills to maintain accurate records of all ongoing, pending, and completed precertifications.
  • Contributed to the development and implementation of policies and procedures for the pre-certification department, ensuring compliance with industry standards.
  • Utilized electronic health record systems proficiently for accurate data entry, reporting, and analysis related to precertifications.
  • Assisted patients in understanding their coverage options and navigating the complexities of the healthcare system during the pre-certification process.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.

Key Holder

Dollar General Store
03.2022 - 01.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Cashier

Lowes Home Improvment
06.2019 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Taco Bell Restaurant
06.2017 - 06.2019
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Learned other teammates' work tasks to train as backup.

Education

Master of Science - Social Work

King University
Bristol Tn
05-2026

Bachelor of Science - Social Work

King University
Bristol Tn
05-2025

Associate of Applied Science - General Studies

Virginia Highlands Community College
Abingdon VA
05-2022

High School Diploma -

Northwood High School
Saltville, VA
05-2019

Skills

  • Fast learner
  • Problem-solving
  • Job shadowing
  • Adaptability and flexibility
  • Verbal and written communication
  • Critical thinker
  • Teamwork and collaboration
  • Quick learner
  • Computer skills
  • Interpersonal and social skills
  • Attention to detail
  • Medical terminology
  • Healthcare industry experience
  • Coverage and authorizations
  • Patient communication
  • Patient confidentiality
  • Coordination and scheduling
  • Accuracy and precision

Timeline

Internship Student

Southwest Virginia Community Health Systems
05.2025 - Current

Referral/Pre-Certification Coordinator

Ballad Health
01.2023 - 04.2025

Key Holder

Dollar General Store
03.2022 - 01.2023

Cashier

Lowes Home Improvment
06.2019 - 02.2022

Cashier

Taco Bell Restaurant
06.2017 - 06.2019

Master of Science - Social Work

King University

Bachelor of Science - Social Work

King University

Associate of Applied Science - General Studies

Virginia Highlands Community College

High School Diploma -

Northwood High School

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Miranda Mcglocklin, BSW