Miriam Perry
Richmond,Virginia
Summary
Dynamic professional with a proven track record at the Department of Defense, excelling in facilitation techniques and strategic planning. Expertly fostered inclusive environments, enhancing participant engagement and understanding. Recognized for resolving customer conflicts at JCPenney with empathy, driving loyalty and repeat business. Adept in community outreach and staff management.
Overview
44
44
years of professional experience
Work History
Video-teleconference Facilitator
Department of Defense
07.1981 - Current
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Work extensively with classified data and materials.
- Involved in regular inspections and weekly reports.
- Managed approximately 35 incoming calls and requests per day from customers.
Customer Service Representative
JCPenney
10.1994 - 03.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately 50 incoming calls per day from customers.
Education
BBA - Business Administration
Averett University
Danville, VA12-2007
Skills
- Facilitation techniques
- Strategic planning
- Staff management
- Community outreach
- Customer Service
- Attention to Detail
Timeline
Customer Service Representative
JCPenney
10.1994 - 03.2009
Video-teleconference Facilitator
Department of Defense
07.1981 - Current
BBA - Business Administration
Averett University
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