Misaki Uehara
Roanoke
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Smith-Hendricks Inc. (FedEx Ground)
12.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Let’s Meat KBBQ at Southend
03.2018 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Mr. Tokyo Japanese Restaurant
08.2017 - 02.2018
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts in English -
The University of North Carolina at Greensboro
Greensboro, NC12.2016
Skills
- Training Skills
- Management
- Team Building
- Customer Service
- Problem Solving Skills
- Time Management Skills
- Business Development Strategies
Timeline
Manager
Smith-Hendricks Inc. (FedEx Ground)
12.2020 - Current
Assistant Manager
Let’s Meat KBBQ at Southend
03.2018 - 06.2019
Assistant Manager
Mr. Tokyo Japanese Restaurant
08.2017 - 02.2018
Bachelor of Arts in English -
The University of North Carolina at Greensboro
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