Misbah Asad
WoodBridge
Summary
Dynamic Security Officer with proven expertise at SECURITAS, adept at enhancing operational efficiency through effective communication and creative problem-solving. Skilled in training and managing teams, ensuring compliance with industry standards while delivering exceptional customer support. Proficient in technical solutions and negotiation tactics, driving success in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
SECURITAS
Virginia, United States
04.2025 - Current
- Ensured compliance with security protocols by conducting regular inspections of posts.
Maintained effective communication with security officers and clients for seamless operations.
Resolved challenges swiftly during shifts, reinforcing operational efficiency.
Oversaw performance of security personnel, providing feedback for continuous improvement.
Trained new hires in security procedures, fostering a knowledgeable team environment.
Responded diligently to incidents, ensuring site safety and reporting findings.
Assigned specific duties to security staff, promoting clarity in operational roles.
Monitored adherence to company policies and legal regulations throughout operations.
Executive SE Supervisor
XYZies
Karachi
12.2023 - 12.2024
- Resolved customer complaints via live chat and phone calls.
- Ensured compliance with industry standards and regulatory requirements for all services.
- Provided telecommunications solutions to B2B and B2C clients in US market.
Customer Support Executive
NAT Technologies Private Limited
Karachi
03.2023 - 11.2023
- Company Overview: US Based IT Hardware Reseller & Distributor
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
- Monitoring and Reporting; Track and report on key quality metrics and performance indicators. Conduct root cause analysis for identified issues and provide actionable recommendations.
- Conducting quality assurance surveys with customers Possessing excellent product knowledge to enhance
- Regulatory Compliance; Ensured 100% compliance with industry standards and regulatory requirements.
- Customer Feedback and Issue Resolution; Analyze customer feedback to identify areas for improvement. Lead efforts to resolve customer-reported issues promptly and effectively.
- Sales& Lead generation for multiple providers like spectrum, xfinity, viasat, Wow, Optimum, Smarter Home, Earthlink, AT&T.
Education
Associate Degree - Banking And Finance
SZIC Karachi University
Karachi, Pakistan12.2024
Intermediate -
The Ideal Higher Secondary School
Karachi, Pakistan12.2021
Matric -
G.B.S.S Major Ziauddin Abbasi Memorial
Karachi, Pakistan12.2018
Skills
- Communication skills
- Management expertise
- Customer support and relations
- Creative problem-solving
- Negotiation tactics
- Adaptability and flexibility
- Sales strategies
- Decision-making abilities
- Technical proficiency
- Live chat support
- Customer management solutions
- Account management strategies
- E-commerce knowledge
- Marketing acumen
- IT proficiency
- Microsoft Office suite
Languages
English Full Professional Proficiency, Urdu Full Professional Proficiency
Certification
- CPR AED
- First aid
- DCJS unarmed license
COURSES
- Vocational Training Centre (06/2012 - 08/2012)
- Microsoft Office Suite
Timeline
Security Officer
SECURITAS
04.2025 - Current
Executive SE Supervisor
XYZies
12.2023 - 12.2024
Customer Support Executive
NAT Technologies Private Limited
03.2023 - 11.2023
Associate Degree - Banking And Finance
SZIC Karachi University
Intermediate -
The Ideal Higher Secondary School
Matric -
G.B.S.S Major Ziauddin Abbasi Memorial
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