Mission Chaput
Virginia Beach,VA
Summary
Dynamic and dedicated professional with a proven track record of contributing to team success through active engagement and responsiveness. Extensive managerial experience, combined with a strong ability to foster collaboration and drive results. Committed to continuous improvement and adapting to the evolving needs of the organization. Eager to leverage skills in a challenging environment that values teamwork and innovation.
Overview
12
12
years of professional experience
Work History
Delivery Driver Trainer
Amazon
07.2024 - Current
- Trained new delivery drivers on safety protocols and efficient route management.
- Conducted performance evaluations to ensure adherence to company standards.
- Mentored drivers on effective communication techniques with customers and team members.
- Implemented best practices for vehicle maintenance and safety inspections.
- Collaborated with management to develop targeted training materials that addressed specific skill gaps among delivery driver team members.
- Conducted thorough post-training evaluations to assess trainee mastery of key concepts, identifying areas requiring additional focus before advancing to the next stage of development.
Supervisor
UPS
07.2019 - 04.2024
- Supervised daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely.
- Accomplished this by directing the work of others as well as managing and administering timecards.
- Analyzed key performance indicators to ensure the smooth and efficient operation of the facility, establish guidelines, objectives, and develop strategies to optimize procedures.
- Responsible for employee initial training and on-going development.
- Proficient in the development of standard management reporting.
- Responsible for onsite tracking and reporting of safety standards.
- Directed and coordinated activities of employees engaged in the processing of incoming packages in the logistics center.
- Conferred with other supervisors to coordinate operation activities within various areas of the warehouse.
- Demonstrated ability to build positive work relationships and work well with diverse groups, excellent conflict management skills.
- Monitored employee productivity to provide constructive feedback and coaching.
- Planned and established work schedules, assignments, and production sequences to meet production goals.
- Inspected equipment to ensure there were no defects or malfunctions.
- Observed work and monitored equipment indicators to ensure operations and employees adhere to production and processing standards.
- Coordinated the loading, unloading, and replacing of trailers while documenting destination and volumes of each trailer.
- Leveraged strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the production goals.
- Led team meetings to discuss performance goals, address challenges, and celebrate achievements.
- Conducted performance evaluations to identify training needs and drive employee development.
Attraction Tech Assistant
Universal Studios
07.2018 - 10.2018
Manager
Haygood Skating Center
01.2014 - 01.2015
Assistant Store Lead
Gamestop
01.2014 - 01.2015
Education
High School Adv. Diploma -
Princess Anne High School
Virginia Beach, VA06.2014
Game Design
Full Sail University
Skills
- Multitasking and Organization
- Works Well Under Pressure
- Team leadership qualities
- Training program development
Background And Education
- Native American, Member of the Lummi Nation Reservation, Bellingham, WA
- High School Adv. Diploma from The State of Virginia
- Full Sail University Certificate of Education
Highlights Of Experience
- Customer Service Skills, 12+ Years
- Performance Management (Reporting & Leadership), 5+ Years
- Office Administration Management, 2+ Years
- Ability to Create and Manipulate Microsoft Office Products, 15+ Years
- Scheduling & Timecard Audit Validation, 5+ Years
- Staff Coaching & Training, 5+ Years
- Reporting & Performance Analysis, 5+ Years
- Implementing Agile Work Methodologies in a Logistics Environment, 4+ Years
Timeline
Delivery Driver Trainer
Amazon
07.2024 - Current
Supervisor
UPS
07.2019 - 04.2024
Attraction Tech Assistant
Universal Studios
07.2018 - 10.2018
Manager
Haygood Skating Center
01.2014 - 01.2015
Assistant Store Lead
Gamestop
01.2014 - 01.2015
High School Adv. Diploma -
Princess Anne High School
Game Design
Full Sail University