Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Misty Phillippi

Abingdon

Summary

Dynamic Claims Analyst with proven expertise at Bank of America, excelling in claims processing and document verification. Adept at resolving discrepancies through strong investigation techniques and effective communication. Recognized for enhancing team collaboration and maintaining regulatory compliance, ensuring high customer satisfaction and efficient claims resolution. Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills.

Overview

7
7
years of professional experience

Work History

Claims Analyst

Bank of America/Advanced Call Centers
Johnson City
11.2020 - Current
  • Reviewed claim documentation for accuracy and completeness
  • Collaborated with team members to resolve complex claims issues
  • Utilized proprietary software for tracking and managing claims
  • Maintained detailed records of all claim interactions and decisions
  • Conducted investigations to gather evidence in support of claims resolution.
  • Verified documents to ensure accuracy of information provided by customers.
  • Maintained accurate records of all claim activities in accordance with company policies.
  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Followed all company procedures to keep data confidential.
  • Participated in meetings with internal departments or external vendors as necessary to discuss disputed claims or other related matters.
  • Gathered proper documentation and data to prepare claims for submission.

Store Manager

Ian's Market
Bristol
02.2018 - 08.2020
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service skills.
  • Developed inventory management strategies to optimize stock levels.
  • Monitored financial performance and controlled expenses effectively.
  • Implemented visual merchandising standards to enhance product displays.
  • Resolved customer complaints and maintained high satisfaction levels.
  • Conducted regular staff meetings to foster teamwork and communication.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.

Education

Associate of Applied Science - Business Management

Virginia Highlands Community College
Abingdon, VA
05-2000

Skills

  • Claims processing and document verification
  • Investigation techniques and data analysis
  • Proprietary software proficiency
  • Customer service and support
  • Team collaboration and conflict resolution
  • Regulatory compliance and record keeping
  • Discrepancy resolution and problem solving
  • Communication skills and attention to detail
  • Time management

Affiliations

  • I enjoy cooking and creating new flavors, My hobby is making tumblers and doing resin work creating trays and trinket jars as well as decorations. I Love to garden and can my own food.

References

References available upon request.

Timeline

Claims Analyst

Bank of America/Advanced Call Centers
11.2020 - Current

Store Manager

Ian's Market
02.2018 - 08.2020

Associate of Applied Science - Business Management

Virginia Highlands Community College

Similar Profiles

CREATE PROFILE
Misty Phillippi