Mitchell Smith
Stuart
Summary
Versatile and achievement-oriented professional with a robust background in operations oversight and customer service excellence, notably at Honduras Coffee Company. Skilled in strategic planning and vendor negotiation, I've driven profitability and client satisfaction through innovative solutions and strong relationship management. Demonstrated ability to enhance operational efficiency and foster collaborative team environments, ensuring project success and repeat business.
Overview
27
27
years of professional experience
Work History
Owner Operator
Honduras Coffee Company
10.2013 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Rural Mail Carrier
USPS
10.2011 - 12.2015
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
RV Technician
Bill Plemons RV World
10.2010 - 10.2011
- Installed newly purchased equipment in recreational vehicles.
- Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
- Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
- Assisted management in developing preventative maintenance schedules for clients'' RVs, ensuring longevity of their vehicles'' lifecycle.
Flooring Installer
Fashion Floors Of Mount Airy-sean Payne
10.2005 - 10.2010
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
Installed Sales Coordinator
Lowes Home Improvment
06.2003 - 10.2005
- Managed multiple installation projects simultaneously by prioritizing tasks, delegating responsibilities, and effectively communicating with all parties involved.
- Conducted post-installation follow-ups to gather feedback and identify areas of improvement for future projects.
- Increased sales revenues by effectively upselling additional services and products during the consultation process.
- Facilitated training sessions for new hires, fostering a supportive work environment focused on teamwork and collaboration.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Prepared materials and staged items for installer pickup.
Flooring Installer
Lowes Home Improvment
02.1998 - 06.2003
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
- Offered post-installation support to clients, addressing any concerns and ensuring their complete satisfaction with the final product.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
- Delivered custom flooring solutions, working closely with clients to capture their vision and requirements.
Education
High School Diploma - Architectural Drafting
Patrick County High-school
Stuart, VA06.1993
Skills
- Operations oversight
- Strategic planning
- Inventory management
- Relationship management
- Client relationship management
- Vendor negotiation
- Pricing strategy development
- Strong work ethic
- Customer service
- Equipment operation
- Schedule management
- Order picking and processing
- Planning
Timeline
Owner Operator
Honduras Coffee Company
10.2013 - Current
Rural Mail Carrier
USPS
10.2011 - 12.2015
RV Technician
Bill Plemons RV World
10.2010 - 10.2011
Flooring Installer
Fashion Floors Of Mount Airy-sean Payne
10.2005 - 10.2010
Installed Sales Coordinator
Lowes Home Improvment
06.2003 - 10.2005
Flooring Installer
Lowes Home Improvment
02.1998 - 06.2003
High School Diploma - Architectural Drafting
Patrick County High-school
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