Mitzi Moore
Hartfield
Summary
Experienced 911 Dispatcher with a proven track record in high-pressure environments. Known for exceptional multitasking, teamwork, and adaptability, facilitating seamless coordination between emergency services and distressed callers to enhance public safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
King and Queen County Sheriffs Office
King And Queen Court House, VA
07.2025 - 02.2026
- Operated 911 dispatch console to receive emergency calls and coordinate responses with law enforcement agencies.
- Processed incoming emergency requests efficiently, ensuring accurate information relayed to responders.
- Monitored radio communications and provided timely updates to field units during critical incidents.
- Maintained detailed logs of all communications for accurate record-keeping and future reference.
- Utilized computer-aided dispatch (CAD) software to track unit locations and manage incident responses effectively.
- Adapted quickly to dynamic situations, prioritizing calls based on urgency and nature of incidents.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
Waitress
Danos Pizza
Hartfield, VA
10.2024 - 04.2025
- Provided exceptional customer service to enhance dining experience and promote repeat business.
- Managed order accuracy and timely delivery to ensure customer satisfaction and efficient operations.
- Collaborated with kitchen staff to coordinate food preparation and optimize service flow during peak hours.
- Assisted in training new team members on menu knowledge and service standards to maintain quality performance.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Processed payments efficiently using POS system, ensuring accurate transactions and cash handling procedures.
- Handled customer inquiries and complaints professionally, resolving issues to maintain a positive dining environment.
- Supported inventory management by monitoring stock levels and assisting with restocking supplies as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Mill Trainee
West Rock
West point, va
09.2023 - 11.2023
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team in troubleshooting issues using standard operating procedures.
- Collaborated with colleagues to enhance workflow efficiency and reduce downtime.
- Maintained accurate records of operational activities and inventory management.
- Participated in training sessions to deepen understanding of industry best practices.
- Executed routine tasks effectively while adapting to changing priorities and demands.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Dump Truck Driver
Howard Brothers Contracting
Lanexa, VA
06.2019 - 11.2019
- Operated dump truck to transport materials safely and efficiently on job sites.
- Conducted daily inspections of equipment to ensure optimal functionality and safety compliance.
- Coordinated with site supervisors to determine material delivery schedules and routes.
- Assisted in loading and unloading materials, ensuring proper weight distribution for safe transport.
- Maintained accurate logs of vehicle operations and deliveries for record-keeping purposes.
- Implemented safe driving practices while adhering to all traffic regulations on job sites.
- Collaborated with team members to improve workflow efficiency during material handling processes.
- Participated in safety training sessions to enhance knowledge of industry regulations and best practices.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Operated with safety and skill to avoid accidents and delays.
- Collaborated with project managers to ensure timely delivery of required materials for various construction tasks.
- Operated vehicles according to local, regional and federal transportation regulations.
- Safely drove truck and materials to various destinations in [State].
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Reduced maintenance costs by performing routine upkeep on dump truck equipment and promptly reporting any necessary repairs.
- Monitored loading of [Type] materials to maintain truck load capacity maximums and adhere to roadway load limits.
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
- Enhanced operational efficiency by conducting thorough pre-trip and post-trip inspections on dump truck equipment.
- Maintained a safe work environment by adhering to company safety protocols and traffic regulations during transport.
- Maintained required daily logs, vehicle inspection records and mileage.
- Maneuvered diverse vehicles on lots with obstacles and limited space.
- Achieved optimal load distribution by properly loading and unloading materials according to job specifications.
- Demonstrated a strong commitment to safety by participating in ongoing training courses and staying up-to-date on industry regulations.
- Improved job site productivity by efficiently delivering construction materials such as sand, gravel, and soil.
- Contributed to team success by assisting colleagues with additional tasks when needed, ensuring smooth operations at job sites.
- Safeguarded road users'' safety while transporting large loads through strict compliance with weight limits and securement procedures.
School Bus Driver
Prince Edward County Public Schools
Farmville, VA
09.2017 - 01.2018
- Ensured student safety during transport by adhering to established safety protocols.
- Conducted daily vehicle inspections to maintain optimal operating conditions.
- Managed timely pick-up and drop-off schedules for students across designated routes.
- Communicated effectively with parents and school staff regarding transportation updates.
- Implemented strategies to enhance punctuality and efficiency in bus operations.
- Monitored student behavior while on board to maintain a respectful environment.
- Responded promptly to emergencies, ensuring the well-being of all passengers.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
- Collaborated with school officials to update and optimize bus routes, meeting evolving needs of school community.
- Strengthened community relations by participating in school events and activities, representing transportation team positively.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
- Fostered positive and respectful environment on bus, setting clear behavior expectations for students.
- Increased awareness of safety protocols among students with engaging and informative presentations at beginning of school year.
- Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
Education
Certificate of Technical Studies - Pharmacy Technician
UMA
Tampa, FL05-2016
High School Diploma -
King And Queen Central High School
King And Queen Court House, VA06-1992
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Data entry proficiency
- Map reading skills
- Data entry
- Crisis management
- Computer-aided dispatching
- Information intake
- Police and fire procedures
- Incident prioritization
- Information documentation
- Call control techniques
- Public safety awareness
- Information gathering and relay
- Call management
- Database queries
- EMS dispatch
- Emergency medical instruction
- Map reading
- Emergency assessment
- Verbal and written communication
- Multitasking and prioritization
- Police department procedures
- Computer-based dispatch systems
- Dependable and responsible
- Prioritizing situations
- Flexible schedule
- Call routing
- CPR and first aid
- Good judgment
- Emergency medical dispatch (EMD)
- Radio frequencies monitoring
- Data systems operation
- NCIC database
- Telephone etiquette
- Needs assessment
- Unit dispatch
- Call records maintenance
- Public safety telecommunicator (PST)
- Rapid needs assessment
- Emergency support
- Emergency medical dispatch
- 911 system information databases
- Emergency medical dispatcher certification
- Information relay
- Documentation and reporting
- Documentation
- Law enforcement collaboration
- Emergency police dispatcher certification
- Providing clear directions
- Emergency response procedures
- Teamwork
- Time management
- Attention to detail
- Call prioritization
- Listening skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Situational awareness
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Communication Basics Training -
Timeline
911 Dispatcher
King and Queen County Sheriffs Office
07.2025 - 02.2026
Waitress
Danos Pizza
10.2024 - 04.2025
Mill Trainee
West Rock
09.2023 - 11.2023
Dump Truck Driver
Howard Brothers Contracting
06.2019 - 11.2019
School Bus Driver
Prince Edward County Public Schools
09.2017 - 01.2018
Certificate of Technical Studies - Pharmacy Technician
UMA
High School Diploma -
King And Queen Central High School