Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

M James Manning

Aldie

Summary

Proven leader, dedicated to streamlining operations, decreasing costs and promoting organizational efficiency. Remove the emotion from decision making, leveraging proven methods with consideration of all stakeholders, to positively impact company success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Kilby Solutions
02.2021 - Current
  • Directed business ops support for a nimble federal services provider; advised senior leadership on opportunity viability, risk, and capacity.
  • Designed and implemented dashboards to monitor project delivery timelines, resourcing, and revenue contribution—enabling better labor and budget forecasting.
  • Supported workforce planning efforts, ensuring optimal utilization of delivery staff, contractors, and vendors across 20+ active engagements.
  • Collaborated cross-functionally (sales, delivery, contracts) to create repeatable operational workflows that cut project ramp-up time by 30%.

Senior Account Manager

Cisco Systems, Inc.
04.2018 - 01.2021
  • To be chosen to attend "Club Cisco" as a Sales Champion winner, you must be nominated by leadership and be in the top 10% of the Cisco sales organization. 2019 - 105% Achievement | 2020 - 191% (Club)
  • Served as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations. Communicated and executed operational excellence strategies through partnership with the Sales Operations.Operations.
  • Coordinated teams to ensure hardware/services were delivered on time, within scope, and within forecast.


Sales Account Executive

Microsoft
02.2017 - 04.2018
  • Directed a 50+ member cross-functional team (internal staff, partners, and vendors) to execute complex sales & cloud adoption strategies.
  • Monitored KPI's to track performance, forecast revenue and request budget in support of business development.
  • Reported operational progress & challenges to RSM.
  • Used data to inform decision-making and drive continuous improvement; Power BI & other tools.
  • Closed $millions in net-new deals of O365, Azure, Power BI, etc.

Account Manager (AI Ops)

ScienceLogic
10.2015 - 02.2017
  • Cut post-sales delivery delays by 14% YoY, working with delivery managers to correct misalignments in scope, expectations, or execution.
  • Spearheaded 2 new policies, including revised post-deployment reviews, which lead to resolution of common bottlenecks.
  • Led the US practice in quality scores for 7 consecutive months.
  • Addressed any operational issues that impacted customer satisfaction.

Small Business Owner

MJJM, Inc.
05.2004 - 10.2010
  • Led all day-to-day operations of a high-traffic Manhattan bar, including staffing, scheduling, inventory control, vendor management, and customer service.
  • Streamlined procurement and inventory systems, negotiated better supplier terms, and reduced overhead by 18% while maintaining service quality.
  • Built a strong team culture through hands-on leadership and process consistency, resulting in 6 consecutive years of profitability in a competitive hospitality market.

Education

MBA - Business Strategy And Analytics

College of William & Mary
Williamsburg, VA

Bachelor of Arts -

Nazareth University
Rochester

Skills

  • Operations Management
  • Motivational Leadership & Execution
  • Strategic Planning
  • Project Management
  • Budgeting & Forecasting
  • Cost Reduction
  • Negotiation & Conflict Mediation
  • Contracts & Negotiations
  • Tableau Power BI Office Suite
  • Executive Reporting: Dashboarding, Pivot Tables, QBR's

Certification

  • Google Data Analytics Certification, 2025
  • CompTIA A+, 2025
  • Multiple OEM Sales Certifications

Timeline

Business Operations Manager

Kilby Solutions
02.2021 - Current

Senior Account Manager

Cisco Systems, Inc.
04.2018 - 01.2021

Sales Account Executive

Microsoft
02.2017 - 04.2018

Account Manager (AI Ops)

ScienceLogic
10.2015 - 02.2017

Small Business Owner

MJJM, Inc.
05.2004 - 10.2010

MBA - Business Strategy And Analytics

College of William & Mary

Bachelor of Arts -

Nazareth University

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M James Manning