Shamonica Johnson
Portsmouth
Summary
Dynamic Executive Administrative Assistant with a proven track record at My Brothers Keeper Inc, adept at maintaining confidentiality and enhancing operational efficiency. Skilled in advanced MS Office and committed to exceptional customer service, I streamline administrative processes, enabling executives to focus on strategic priorities while fostering a productive work environment.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant/Human Resources Assistant
My Brothers Keeper Inc
12.2017 - 05.2018
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Human Resources Assistant/Quality Administrator
Genessee Packaging
10.2016 - 12.2016
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Administrative Assistant
Flint Housing Commision
05.2016 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Recertification's of Tenants,determined facility access
- Preformed scheduling and employee relations training.
Front Desk Receptionist
Fairfield Inn Marriott
04.2015 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Store Detective
Meijer
08.2013 - 12.2014
- Identified potential theft risks by analyzing store layout and merchandise placement.
- Provided timely feedback on security issues to upper management, contributing to overall improvements in-store policies and procedures.
- Conducted routine audits on high-value merchandise ensuring accurate inventory counts which led to reduced shrinkage rates.
- Improved store safety by conducting regular inspections for potential hazards and violations.
- Assisted in the apprehension of shoplifters, following proper protocol and reporting procedures.
- Trained new employees on loss prevention techniques, reinforcing company guidelines, and standards for maintaining a secure environment.
- Assessed potential security vulnerabilities within the store''s design layout leading to changes that improved asset protection.
Quartermaster
United States Navy, USN
11.2009 - 03.2013
- Evaluated performance metrics regularly to identify areas for improvement and implement corrective actions proactively.
- Plotted and corrected charts and publications.
- Developed effective training programs for staff, resulting in increased productivity and reduced errors.
- Updated logs, coordinated documents and wrote detailed reports.
- Aided in navigation and operating ship controls.
- Managed bridge watch duties to look for different types of threats and adverse conditions.
Education
No Degree - Business Administration And Management
Baker College
Flint, MIReal Estate License
Moseley Real Estate Schools
Virginia Beach, VA08-2024
High School Diploma -
Southwestern Academy
Flint, MI06-2009
Skills
- Customer service
- Information confidentiality
- Administrative support
- Customer Service-oriented
- Phone etiquette
- Strong problem solver
- Filing and data archiving
- Advanced MS office suite
Timeline
Executive Administrative Assistant/Human Resources Assistant
My Brothers Keeper Inc
12.2017 - 05.2018
Human Resources Assistant/Quality Administrator
Genessee Packaging
10.2016 - 12.2016
Administrative Assistant
Flint Housing Commision
05.2016 - 09.2016
Front Desk Receptionist
Fairfield Inn Marriott
04.2015 - 01.2016
Store Detective
Meijer
08.2013 - 12.2014
Quartermaster
United States Navy, USN
11.2009 - 03.2013
No Degree - Business Administration And Management
Baker College
Real Estate License
Moseley Real Estate Schools
High School Diploma -
Southwestern Academy
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