Summary
Overview
Work History
Education
Skills
Timeline
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Ersie Mangham

Richardsville

Summary

Dynamic and results-driven professional with a proven track record at Advanced Auto Parts, excelling in customer service and staff supervision. Adept at problem-solving and optimizing inventory management, I consistently enhance customer experience and satisfaction, driving sales growth through effective merchandising strategies and engaging displays.

Accomplished management skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Advanced Auto Parts
09.2013 - Current
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Assisted in inventory management, optimizing stock levels to meet customer demand.
  • Analyzed sales data to identify trends and inform merchandising strategies.
  • Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions monthly.

Sales Associate

Pegs Florist
05.2012 - 06.2013
  • Assisted in creating floral arrangements for various occasions, ensuring aesthetic appeal and quality standards.
  • Provided exceptional customer service by advising clients on flower selection and arrangement styles.
  • Maintained inventory levels of flowers and supplies, optimizing stock management processes.
  • Developed seasonal display concepts, increasing visual merchandising impact within the shop environment.

Education

High School Diploma -

Liberty High School
Bealeton, VA

Skills

  • Problem-solving
  • Service excellence
  • Customer experience
  • Customer service and engagement
  • Detail-oriented approach
  • Staff supervision

Timeline

Assistant Store Manager

Advanced Auto Parts
09.2013 - Current

Sales Associate

Pegs Florist
05.2012 - 06.2013

High School Diploma -

Liberty High School
Ersie Mangham