MOHAMED CONTEH
Alexandria
Summary
Versatile administration professional with experiences in customer service, sales, management, healthcare practices, compliance standards and operations. Excellent problem solver with an upbeat personality.
Overview
11
11
years of professional experience
Work History
Senior Sales Generalist
IKEA
Baltimore, MD
10.2024 - Current
- Deliver exceptional customer service by resolving inquiries, addressing concerns promptly, and ensuring overall satisfaction with products and services
- Engage with customers to understand their needs, provide expert advice, and design personalized product solutions, including 3D kitchen models and product packages.
- Drive sales by offering tailored solutions, managing deliveries, and upselling services such as installation contracts to maximize revenue.
- Achieve sales targets through product knowledge, effective customer engagement, and maintaining a high level of performance in a team-oriented environment.
Client Solutions Specialist
United Health Group (Optum RX)
Los Angeles, CA
01.2021 - 04.2023
- Provided prompt and friendly service, adeptly addressing inquiries and service complaints with a strong commitment to upholding elevated client satisfaction standards within the pharmaceutical industry.
- Proficiently managed a range of diverse client interactions, including inquiries, payment processing, and service requests. Emphasized accuracy and efficiency to ensure seamless transactions were practiced within company standards.
- Responded to incoming calls, addressing benefit eligibility questions and prescription status inquiries with expertise. Developed a comprehensive understanding of pharmaceutical processes and protocols, ensuring accurate and helpful information for clients.
- Consistently surpassed personal, team, and company objectives in a dynamic and demanding pharmaceutical client-service environment.
- Developed a high degree of adaptability and efficiency to meet the challenging demands of a pharmaceutical client service-oriented role; successfully navigated and managed client calls in a fast-paced call center.
Retail Assistant Manager
T-Mobile
Northridge, CA
04.2018 - 11.2020
- Cultivated a customer-centric shopping environment, emphasizing top-tier customer service standards and ensuring prompt resolution of customer complaints.
- Provided daily coaching to Sales Representatives on product knowledge and sales strategies, facilitating their success in achieving sales quotas and improving overall team performance.
- Conducted thorough interviews and made strategic hiring decisions aligned with company needs, contributing to the formation of a skilled and motivated team.
- Championed management processes, ensuring precision and efficiency in stock control to meet customer demand and optimize sales opportunities.
- Assumed responsibilities to support the store manager in day-to-day operations, allowing senior leaders to focus on strategic initiatives aimed at increasing store profits.
- Responsible for the execution of promotional activities, involving crafting visually appealing displays, meticulous merchandise organization, and overseeing signage changes to capture customer attention and boost sales.
- Instrumentally contributed to the store's positive performance, playing a key role in achieving recognition as the top-performing store in the district; through a collaborative management approach, the store executed a focused customer engagement strategy, that resulted in a 25% increase in monthly sales, surpassing district benchmarks.
Solutions Specialist
Verizon Wireless
Baltimore, MD
02.2015 - 05.2017
- Conducted one-on-one coaching sessions with customers, skillfully highlighting the features of desired products and accessories. Sessions consistently led to heightened customer comprehension, resulting in increased sales for the store and enhanced overall brand loyalty.
- Spearheaded wireless workshops, collaborating with customer groups to demonstrate and educate on a variety of technology solutions, such as the latest smartphones, tablets, and smart accessories. Workshops aimed to enrich customer knowledge, instilling a sense of empowerment in selecting the most suitable technology solutions, while also considering costs and maximizing store profitability.
- Ensured unwavering customer satisfaction through the prompt resolution of issues using a solutions-oriented approach aligned with Verizon company standards; developed an understanding of and actively implemented Verizon Wireless sales methods to achieve desired results.
- Achieved and surpassed challenging monthly quotas and sales targets within a competitive setting.
Education
Marketing studies
Morgan State University
Baltimore, MD12.2017
Skills
- Customer relationship building
- Sales strategy development
- Time management
- Solutions planning
- Prospecting skills
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
Timeline
Senior Sales Generalist
IKEA
10.2024 - Current
Client Solutions Specialist
United Health Group (Optum RX)
01.2021 - 04.2023
Retail Assistant Manager
T-Mobile
04.2018 - 11.2020
Solutions Specialist
Verizon Wireless
02.2015 - 05.2017
Marketing studies
Morgan State University