Mohamed (Moe) Elsayed
Christiansburg,NV
Summary
Dynamic and results-driven professional with a diverse background in data entry, customer service, technical support, and research. Eager to leverage my hands-on experience alongside my education in Business Administration to drive operational efficiency and contribute to the growth and success of a forward-thinking organization. Committed to delivering high-quality service, solving complex problems, and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Data Entry/Data Reductionist
Virginia Tech Transportation Institute
06.2020 - 11.2024
- Conducted human factors research related to transportation safety, analyzing digital video footage to document and assess critical event sequences
- Followed detailed research protocols to ensure accuracy and consistency in data documentation
- Collaborated with researchers to interpret findings and support ongoing transportation safety projects
- Contributed to research reports and presentations, assisting with data visualization and summary of findings
Sales/Customer Service Representative
Verizon Wireless
04.2017 - 03.2020
- Provided technical support to customers by troubleshooting mobile phones, apps, and network connectivity issues, ensuring high levels of customer satisfaction
- Used creative problem-solving techniques to implement tailored solutions for complex customer issues
- Guided customers through device setup and service plans, improving retention and reducing churn
Sales/Technical Support (Call Center)
Dish Network
05.2014 - 01.2017
- Delivered exceptional technical support to customers over the phone, resolving issues related to satellite connections, billing, and service features
- Provided solutions to billing inquiries, ensuring clarity in service charges and troubleshooting payment issues
- Utilized up-selling and cross-selling strategies to drive sales, meeting monthly quotas
- Focused on customer retention, helping to resolve complaints and improve overall customer satisfaction ratings
Education
Associates of Business Administration -
New River Community College
Dublin, VA12.2014
Diploma -
Blacksburg High School
Blacksburg, VA05.2012
Skills
Highly Adaptable
Creative Problem Solver
Advanced Analytical Skills
Time Management
Effective Communication
Proficient in Technology
Strong Work Ethic
Punctual and Dependable
Timeline
Data Entry/Data Reductionist
Virginia Tech Transportation Institute
06.2020 - 11.2024
Sales/Customer Service Representative
Verizon Wireless
04.2017 - 03.2020
Sales/Technical Support (Call Center)
Dish Network
05.2014 - 01.2017
Associates of Business Administration -
New River Community College
Diploma -
Blacksburg High School
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