Mohamed Saddam Mohamed Harira
Sterling
Summary
Dedicated Driver experienced in delivering fast, professional service while navigating efficient routes. Achieved passenger satisfaction by meeting schedules and adhering to DOT regulations. Focused on maintaining organized practices under pressure to enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Uber Driver
Uber Inc
Sterling
01.2022 - Current
- Delivered exceptional customer service by proactively assisting passengers with their needs.
- Communicated effectively with passengers to enhance their travel experience.
- Navigated diverse city routes to ensure timely passenger pickups.
- Utilized GPS technology to optimize travel routes and minimize delays.
- Executed safe driving practices in diverse weather conditions and traffic scenarios to prioritize passenger safety.
- Ensured cleanliness and organization of vehicle interior and exterior for optimal passenger comfort.
- Managed cashless transactions through the Uber app for seamless payments.
Sales Associate
Shell Gas Station
McLean
11.2019 - 01.2022
- Provided exceptional customer service and addressed inquiries effectively.
- Resolved customer complaints promptly and professionally to maintain customer satisfaction.
- Processed transactions accurately and operated cash register to ensure efficient customer service.
- Trained new staff on procedures and customer engagement to enhance team effectiveness.
- Stocked shelves with merchandise and ensured proper inventory levels.
- Maintained cleanliness and organization of gas station facilities.
- Monitored fuel pumps for operational safety and efficiency.
Wharf manager
Saddam & brothers
02.2009 - 11.2019
- Managed daily operations to ensure efficient workflow and team collaboration.
- Coordinated project timelines and resource allocation for optimal productivity.
- Implemented process improvements to streamline operations and reduce waste.
- Coordinated with carriers to schedule timely pickups and deliveries.
- Processed incoming shipments and ensured accurate documentation.
- Managed inventory levels and maintained accurate records in the system.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Inspected packages for damage and reported discrepancies to management.
Education
English Diploma
Aquainas College
12.2010 - 03.2011
Sir Baron Jayathilaka
Skills
- Route navigation
- Route optimization
- Fare calculation
- Payment processing
- Road safety awareness
- Customer service
- Schedule management
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Effective communication
- Dependable and trustworthy
Languages
Tamil
Native/ Bilingual
Sinhala
Professional
Timeline
Uber Driver
Uber Inc
01.2022 - Current
Sales Associate
Shell Gas Station
11.2019 - 01.2022
English Diploma
Aquainas College
12.2010 - 03.2011
Wharf manager
Saddam & brothers
02.2009 - 11.2019
Sir Baron Jayathilaka