Summary
Overview
Work History
Education
Skills
Timeline
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Mohammad Chowdhury

Woodbridge

Summary

Resourceful and results-oriented professional with a Master’s degree in Anthropology and a diverse background in operations management, customer engagement, and service delivery. Experienced in overseeing shift operations at Taco Bell, where I led teams, managed inventory, optimized workflows, and ensured high standards of customer satisfaction and compliance. Additionally, I have provided independent transportation services through a leading mobility platform, demonstrating strong self-management, punctuality, and adaptability across dynamic environments. Skilled in cross-functional communication, problem-solving, and time-sensitive decision-making. Proven ability to balance strategic oversight with hands-on execution, making me well-equipped for roles that require leadership, analytical thinking, and a customer-focused mindset.

Overview

4
4
years of professional experience

Work History

Mobility Service Provider

Uber
06.2023 - Current
  • Customer Experience Excellence – Skilled in creating a positive and professional experience for every rider.
  • Time & Route Optimization – Expert in using navigation tools to find the most efficient paths and avoid delays.
  • Self-Management & Discipline – Operates independently with accountability for schedules, earnings, and compliance.
  • Urban Mobility Knowledge – Deep understanding of regional traffic, parking, and urban transport dynamics in the DMV area.
  • Vehicle Operations & Safety – Maintains strict adherence to road safety, vehicle upkeep, and passenger protection standards.
  • Crisis & Conflict Handling – Calm under pressure, able to de-escalate rider issues and adapt to unexpected challenges.

Shift Manager

Taco Bell
10.2021 - 01.2023
  • Team Supervision:
    Oversee and lead staff during assigned shifts to ensure productivity, efficiency, and adherence to company policies.
  • Operational Oversight:
    Monitor daily operations including customer service, cleanliness, inventory levels, and safety protocols to maintain high performance standards.
  • Staff Scheduling:
    Coordinate and adjust employee shift schedules, manage attendance, and ensure adequate staffing during peak and off-peak hours.
  • Training & Development:
    Provide on-the-job training, coaching, and performance feedback to team members to promote skill development and growth.
  • Customer Service Management:
    Address and resolve customer inquiries, complaints, or issues promptly to ensure customer satisfaction and loyalty.
  • Inventory & Supplies Control:
    Track inventory usage, perform stock checks, and communicate with suppliers or upper management regarding replenishment needs.
  • Cash Handling & Reporting:
    Supervise cash register operations, reconcile cash drawers, and ensure accurate end-of-shift financial reporting.
  • Health & Safety Compliance:
    Enforce workplace safety policies and cleanliness standards, ensuring compliance with local health codes and company regulations.

Education

Master of Arts - Anthropology

Shahjalal University Of Science & Technology
Bangladesh

Skills

  • Scheduling
  • Data entry
  • Contracting
  • Policy enforcement
  • Complaint handling
  • Paperwork processing
  • Complaint resolution
  • Record keeping
  • Client relations

Timeline

Mobility Service Provider

Uber
06.2023 - Current

Shift Manager

Taco Bell
10.2021 - 01.2023

Master of Arts - Anthropology

Shahjalal University Of Science & Technology

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Mohammad Chowdhury