Mohammad Ullah
Sterling
Summary
Results-driven professional with expertise in client success management, data analysis, and workflow optimization. Proven track record of enhancing platform adoption and improving KPI visibility in enterprise environments.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Sr. Customer Success Lead
Sitemetric
Manassas
04.2024 - Current
- Own full lifecycle client success for enterprise construction portfolios, driving platform adoption, workflow optimization, and measurable ROI across multi-site deployments.
- Act as the strategic liaison between engineering, product, field operations, and executive stakeholders, translating operational needs into actionable feature requirements and scalable solutions.
- Build data-driven reporting workflows (Headcount & Hours, Overtime/Fatigue Analytics, Access Control, Daily Reports, Overnight Logic) to improve KPI visibility, compliance, and workforce intelligence.
- Build executive-ready insights and performance summaries to support decision-making for major GCs and owners, including Black & Veatch, Holder, TECO, and Ryan Companies.
Neurosurgery Researcher
UVAHealth
Charlottesville
03.2023 - Current
- Manage end-to-end clinical research operations for stroke and neurosurgery patients, including patient intake, data collection, case tracking, and longitudinal outcome monitoring.
- Maintain and analyze a large-scale stroke and neurosurgical database, performing data cleaning, validation, and statistical analyses using SQL/Python/R to ensure accuracy for publications and clinical decision-making.
- Serve as a liaison with medical device companies to collect intraoperative data, device performance metrics, and surgical workflow observations, enabling continuous improvement and product iteration.
- Collaborate with AI/ML developers on early-stage clinical decision support tools, including model training, dataset labeling, image analysis, and workflow integration.
- Conduct literature reviews, statistical analyses, and hypothesis development to support ongoing trials and device validation studies.
Undergraduate Research Assistant
UVA School of Medicine
Charlottesville
01.2020 - 03.2023
- Selected for and completed concurrent research roles in two medically intensive labs, executing parallel workstreams, coordinating cross-functional stakeholders, and maintaining strong academic performance — signaling a proven ability to operate in high-pressure, multi-project environments.
- Collaborated with clinicians, surgeons, and engineers to translate complex laboratory and clinical data into actionable insights, research outputs, and process improvements.
- Developed structured data pipelines and documentation systems that improved data quality, reproducibility, and cross-team communication.
- Supported publications, figure development, and IRB documentation for studies in neurosurgery and endocrinology.
Education
Bachelors Of Arts - Biology
University of Virginia
Charlottesville, VA05-2023
Skills
- Client success management
- Data analysis
- Workflow optimization
- Clinical research operations
- Portfolio management
Certification
OSHA 30-Hour Construction
Timeline
Sr. Customer Success Lead
Sitemetric
04.2024 - Current
Neurosurgery Researcher
UVAHealth
03.2023 - Current
Undergraduate Research Assistant
UVA School of Medicine
01.2020 - 03.2023
Bachelors Of Arts - Biology
University of Virginia