Open To Work
Mohammad Faisal Ahmad
Yorktown
Work Preference
Summary
Problem Analysis, Problem Solving, Organizational Skills, Customer Service Orientation, Adaptability, Initiative Strong Interpersonal-Communication Skills Willing to relocate: Anywhere
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate/Crew Member
Trader Joe's
New York
09.2022 - 02.2026
- Assist customers with shopping needs, including product selection, price comparisons, and payment options
- Assist customers in locating desired items in the store
- Answer questions regarding products, services, pricing, promotions, and availability
- Assist customers with returning merchandise
- Ensure proper stocking of merchandise
- Established effective merchandise displays to enhance customer engagement
- Make sure all merchandise is displayed correctly
- Ensure that all merchandise is priced appropriately
- Managed accurate inventories to support stock availability
- Reorder merchandise based on customer demand
- Check displays for damage and replace damaged merchandise
- Replace missing or broken merchandise
- Delivered exceptional service to guests while adhering to company policies
- Maintained a clean store environment by sweeping floors and disposing of trash
- Ensured cleanliness of floors and windows to enhance the shopping environment
- Maintained cleanliness of furniture and display cases by dusting and vacuuming regularly
- Clean floors, walls, fixtures, and equipment
- Keep track of merchandise and its location.
Retail Pharmacy Technician
CVS Health
New York
10.2021 - 07.2024
- Receive and verify prescriptions, prepare medication for clients through mixing, counting pills and labeling bottles, price and fill prescriptions, obtain approval from the pharmacist, patient paperwork, and processing of Insurance claims, and inventory and stock medication.
Retail Pharmacy Technician
Walgreens
Brooklyn
03.2021 - 10.2021
- Receive and verify prescriptions, prepare medication for clients through mixing, counting pills and labeling bottles, price and fill prescriptions, obtain approval from the pharmacist, patient paperwork, and processing of Insurance claims, and inventory and stock medication.
Retail Pharmacy Technician
Walgreens
Brooklyn
03.2021 - 10.2021
- Receive and verify prescriptions, prepare medication for clients through mixing, counting pills and labeling bottles, price and fill prescriptions, obtain approval from the pharmacist, patient paperwork, and processing of Insurance claims, and inventory and stock medication.
Retail Pharmacy Technician/Wellness Ambassador
Rite Aid
Hampton
04.2016 - 02.2021
- Receive and verify prescriptions, prepare medication for clients through mixing, counting pills and labeling bottles, price and fill prescriptions, obtain approval from the pharmacist, patient paperwork, and processing of Insurance claims, and inventory and stock medication.
Retail Pharmacy Technician/Wellness Ambassador
Rite Aid
Hampton
04.2016 - 02.2021
- Receive and verify prescriptions, prepare medication for clients through mixing, counting pills and labeling bottles, price and fill prescriptions, obtain approval from the pharmacist, patient paperwork, and processing of Insurance claims, and inventory and stock medication.
Sales Associate and Cashier
Whole Foods Market
Newport News
10.2015 - 01.2016
- Assisting customers during the checkout process, performing all cash register functions, bagging groceries, and working at customer service desk on occasion, henceforth to ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Sales Associate and Cashier
Whole Foods Market
Newport News
10.2015 - 01.2016
- Assisting customers during the checkout process, performing all cash register functions, bagging groceries, and working at customer service desk on occasion, henceforth to ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Cashier/Sales Associate
KROGER CO.
Tabb
10.2010 - 10.2015
- Meeting and greeting customers, ringing up purchases, handling returns, and answering questions about products, policies, and services.
Cashier/Sales Associate
KROGER CO.
Tabb
10.2010 - 10.2015
- Meeting and greeting customers, ringing up purchases, handling returns, and answering questions about products, policies, and services.
Sales Consultant-Mens Department
JCPENNEY
Hampton
06.2013 - 12.2014
- Responsibilities include greeting customers, assisting guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies; in addition providing exceptional customer service to hundreds of store patrons that come in every day.
Dialysis Patient Care Technician
DAVITA INC.
Hampton
03.2011 - 05.2011
- Responsible for measuring and recording stats, patient observations, machine set up and other duties to ensure the compassionate, professional delivery of outpatient dialysis services.
Call Center Technical Support I -Verizon Sales
IBEX GLOBAL
Hampton
07.2010 - 09.2010
- Customer service representative for Verizon services such as FIOS tv, internet, and DSL.
Call Center Technical Support II- T Mobile Wireless
NCO Group
Hampton
03.2009 - 01.2010
- 1. Answer calls and deliver exceptional customer service to build customer satisfaction and loyalty.
- 2. Troubleshoot all technical inquiries regarding network coverage, device information and data services.
- 3. Utilize all one-line resources/tools (i.e. ALR, HLR's and MVP's via Crosstalk/SMR) to troubleshoot and diagnose customer issues for resolution.
- 5. Keep aware of possible trends and report these findings for tracking.
- 7. Support Customer Care in times of need by answering calls with billing, coverage, and troubleshooting related issues.
- 8. Complete ongoing training to stay abreast of product, service and policy changes.
- 9. Provide effective and timely resolution of a range of customer inquiries
- 10. Strive for one-call resolution of customer issues.
- 11. Increase the customer experience by providing information on new products, rate plans, and services.
Pharmacy Technician
WALMART
Yorktown
12.2006 - 04.2008
- Receive and verify prescriptions, prepare medication for clients through mixing, counting pills and labeling bottles, price and fill prescriptions, obtain approval from the pharmacist, patient paperwork, and processing of Insurance claims, and inventory and stock medication.
Call Center Quality Analyst
West Corporation Call Center
Hampton
10.2005 - 08.2007
- Supervise and coordinate the activities of production and assisting work at home agents for various line groups, in regards to infomercials e.g. Home Shopping Network (HSN), and KB Toys; Training "work at home" agents.
Sales Associate-Electronics Department
WALMART
Yorktown
05.2005 - 10.2005
- Greeting customers, locating products, price-checking items, and organizing store shelves and displays, also answering customer questions about policies, services, and products.
Call Center Customer Service Representative I- AT&T Wireless
West Corporation Call Center
Hampton
11.2001 - 11.2004
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. May be required to work in one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Education
Information Systems (AAS) -
VIRGINIA PENINSULA COMMUNITY COLLEGE
Hampton, VAMedical Assistant (Diploma) -
Corinthian Colleges
Newport News, VABachelor Of Medicine and Surgery (MBBS) -
Rawalpindi Medical College
Rawalpindi, PKBiology (BS) -
HAMPTON UNIVERSITY
Hampton, VAGeneral Studies (High school diploma or GED) -
Tabb High School
Yorktown, VASkills
- Time management
- Microsoft Office suite
- Care plans
- Inventory management
- Patient monitoring
- Data collection
- Appointment scheduling
- Point of sale
- Clear language communication
- Supervising experience
- Customer engagement
- Quality control
- Handling customer inquiries
- Microsoft Windows Server
- IOS
- Processing cash transactions
- Analysis skills
- Product knowledge
- Customer interaction
- Sales reporting
- Sales analysis
- Store logistics
- Product displays
- Payment processing
- Troubleshooting
- Computer Networking
- Pricing
- Help desk
- System improvement planning
- Front desk
- Fluent
- Retail partnerships
- Sales strategies
- Operating systems
- Leadership
- Professionalism
- Conflict management
- Zoom
- Community outreach
- Expert
- Mentoring
- Relationship management
- Employee relations
- Beginner
- Punjabi
- Direct sales
- Sales forecasting
- Software troubleshooting
- Target account selling strategy
- Communication skills
- Customer service
- 10 key typing
- Microsoft Access
- Math
- Relationship selling
- Mac OS
- Telecommunication
- CRM integration
- Interpersonal skills
- Leadership development
- Sales techniques
- English
- Organizational skills
- Compounding medications
- Outdoor work
- Microsoft Word
- Hospitality
- Customer support expertise
- Hindi
- Relationship management
- Pharmacy Technician Experience
- Territory sales
- Time management expertise
- Customer service management
- Customer service
- Process improvement
- Customer support
- Computer operation
- Negotiation
- Developmental disability support
- Restaurant experience
- Desktop support
- Management
- Microsoft Excel
- Client expansion
- Medical office experience
- Achieving sales targets
- HIPAA
- Agile
- LAN
- State and federal pharmacy laws
- Team development
- Order fulfillment
- Google Docs
- Early intervention
- Banking
- Accounting
- Sales
- Home care
- Product promotion
- Salesforce
- Administrative experience
- Improving operational efficiency
- Computer literacy
- Marketing
- Productivity software
- Databases
- Satisfaction tracking
- Microsoft Office Citrix
- Individual customer service
- In-store promotions
- Public speaking
- Disability support
- Merchandising
- Clerical experience
- Typing
- CRM software
- Social work
- Product knowledge Experience
- Home & community care
- Upselling
- Customer communication
- Microsoft Outlook
- Pharmacy software
- Retail partnerships sales
- Budgeting
- Grocery store
- Mirpuri
- Sales support
- Data analysis skills
- Computer skills
- Cash register
- French
- Network Support
- Food & beverage industry
- Team support
- Retail management
- Microsoft Windows
- Customer service management
- Urdu
- Baking
- Organizational management
- Outbound calling
- Stock management
- Technical support
- Lead generation
- Community service
- Windows
- Bilingual
Certification
- Pharmacy Technician Certification
- First Aid Certification
Languages
Multilingual, Punjabi, Hindi, Urdu, English, Bilingual, French
Additional Information
Multilingual, Punjabi, Hindi, Urdu, English, Bilingual, French
Timeline
Sales Associate/Crew Member
Trader Joe's
09.2022 - 02.2026
Retail Pharmacy Technician
CVS Health
10.2021 - 07.2024
Retail Pharmacy Technician
Walgreens
03.2021 - 10.2021
Retail Pharmacy Technician
Walgreens
03.2021 - 10.2021
Retail Pharmacy Technician/Wellness Ambassador
Rite Aid
04.2016 - 02.2021
Retail Pharmacy Technician/Wellness Ambassador
Rite Aid
04.2016 - 02.2021
Sales Associate and Cashier
Whole Foods Market
10.2015 - 01.2016
Sales Associate and Cashier
Whole Foods Market
10.2015 - 01.2016
Sales Consultant-Mens Department
JCPENNEY
06.2013 - 12.2014
Dialysis Patient Care Technician
DAVITA INC.
03.2011 - 05.2011
Cashier/Sales Associate
KROGER CO.
10.2010 - 10.2015
Cashier/Sales Associate
KROGER CO.
10.2010 - 10.2015
Call Center Technical Support I -Verizon Sales
IBEX GLOBAL
07.2010 - 09.2010
Call Center Technical Support II- T Mobile Wireless
NCO Group
03.2009 - 01.2010
Pharmacy Technician
WALMART
12.2006 - 04.2008
Call Center Quality Analyst
West Corporation Call Center
10.2005 - 08.2007
Sales Associate-Electronics Department
WALMART
05.2005 - 10.2005
Call Center Customer Service Representative I- AT&T Wireless
West Corporation Call Center
11.2001 - 11.2004
Information Systems (AAS) -
VIRGINIA PENINSULA COMMUNITY COLLEGE
Medical Assistant (Diploma) -
Corinthian Colleges
Bachelor Of Medicine and Surgery (MBBS) -
Rawalpindi Medical College
Biology (BS) -
HAMPTON UNIVERSITY
General Studies (High school diploma or GED) -
Tabb High School