Mohammed Rashad
Vienna
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer [Number] years of related experience to a challenging position with room for advancement.
Overview
5
5
years of professional experience
Work History
Banker/Teller
TD Bank
01.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balance cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
Cybersecurity Intern
Amazon
03.2020 - 08.2022
- Evaluated new cybersecurity tools and technologies, ensuring that the organization remained up-to-date on industry best practices.
- Analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
- Maintained detailed documentation of cybersecurity incidents and remediation efforts for future reference and analysis purposes.
- Collaborated with IT team to identify potential security risks and develop mitigation strategies.
- Streamlined incident response processes for faster threat mitigation and reduced downtime.
- Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.
Customer Service Representative Manager
Safeway
06.2019 - 11.2021
- Developed and implemented customer service policies and procedures.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Education
Bachelor of Science - Cybersecurity
George Mason University
Fairfax, VA06.2025
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Product Promotion
- Products and Services Knowledge
- Incident Response
- Digital Forensics
- Network Security
- Phishing Detection
Citizenship
U.S Citizen
Languages
Arabic
Native or Bilingual
Timeline
Banker/Teller
TD Bank
01.2022 - Current
Cybersecurity Intern
Amazon
03.2020 - 08.2022
Customer Service Representative Manager
Safeway
06.2019 - 11.2021
Bachelor of Science - Cybersecurity
George Mason University
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