Mohanad F. Alfadhli
Gainesville
Summary
I am looking for stability, which translates into job satisfaction with challenging and reliable colleagues, an opportunity for a profitable investment to invest myself in.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
Gainesville
03.2023 - Current
- Delivered packages to customers on time while ensuring compliance with traffic laws and maintaining high customer service standards.
- Loaded and unloaded packages from delivery vehicle, transporting them to customer's door efficiently.
- Drove delivery vehicle in diverse weather conditions, ensuring safety and efficiency.
- Using handheld devices to track packages and provide carrier information, and using GPS to navigate delivery routes.
- Communicated with customers and administrative staff, addressing inquiries and relaying feedback to management.
- Refueling and cleaning the delivery vehicle at the end of each shift, and performing pre- and post-trip inspections.
- Safely lifting and carrying packages up to 50 lbs.
Customer service
EmbroidMe
Fairfax
06.2016 - Current
- Supported sales and marketing efforts for family-run business through telemarketing, sales, and customer follow-ups on order placement.
- Managed inventory and conducted checks to ensure availability of products and supplies.
- Supervised production, organized workflows and timelines to expedite delivery.
- Ideating and designing logos to assist clientele in branding and marketing.
Assistant Manager
CVS Pharmacy
Gainesville
03.2020 - 06.2022
- Achieved or exceeded targets consistently, including sales, conversion, and sell-through ratings.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.
- Resolved escalated customer service issues, directly assisting customers to restore satisfaction.
- Assisted customers in identifying savings opportunities by promoting the CVS Program.
- Directed smooth replenishments, coordinating truck processing, storage, and restocking procedures.
- Maintained impeccable store, keeping all areas clean, merchandise stocked, and shelves faced for optimal presentation.
- Trained and mentored employees to maintain a friendly demeanor, provide professional service, and uphold company values.
- Fostered open communication to enhance employee rapport, boost morale, and proactively address employee relations issues.
Customer service
Walgreen's
Gainesville
10.2019 - 03.2020
- Assisted customers by responding to incoming phone calls.
- Activated customer reward cards during checkout.
- Processed Western Union transactions for customers efficiently.
- Provided in-store passport photo services for customers.
- Printing pictures for online orders.
- Follow up the daily checklist.
- Remove the tag sales and replace new tag sales.
- When's the item damage or use. Write it damage on the item.
Assistant Manager
McDonald's
Chantilly
04.2017 - 04.2019
- Coordinated production, front counter, drive-thru, and lobby operations to maintain efficiency.
- Provided exceptional customer service, fostering strong client relationships.
- Balanced cashbox daily with team members, ensuring accuracy and accountability.
- Managed the cash vault and balanced it at the end of the day.
Customer service seasonal
Macy's
Fairfax
09.2016 - 02.2017
- Guided customers in identifying savings through Macy's credit card options.
- Organized clothing by size and type to enhance accessibility for customers.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Automation Test Engineer Certificate -
SimpliLearn Bootcamp
Bengaluru, Karnataka, India05.2024
Software Development Engineer in Test (SDET) Certificate -
Syntax Technologies Bootcamp
Chantilly, VA04.2022
High School Diploma -
Patriot High School
Nokesville, VA06.2016
Skills
- Route navigation and understanding
- Local traffic regulations
- Vehicle maintenance
- Transaction processing
- Order management
- Cash register operation
- Customer service
- Time management
- Multitasking
- Computer skills
- Critical thinking
- Written communication
Languages
English
Professional
Arabic
Professional
Timeline
Delivery Driver
Amazon
03.2023 - Current
Assistant Manager
CVS Pharmacy
03.2020 - 06.2022
Customer service
Walgreen's
10.2019 - 03.2020
Assistant Manager
McDonald's
04.2017 - 04.2019
Customer service seasonal
Macy's
09.2016 - 02.2017
Customer service
EmbroidMe
06.2016 - Current
Automation Test Engineer Certificate -
SimpliLearn Bootcamp
Software Development Engineer in Test (SDET) Certificate -
Syntax Technologies Bootcamp
High School Diploma -
Patriot High School