Molly Anns
Bealeton
Summary
Administrative professional with strong organizational and communication skills, prepared to enhance office efficiency and support operations. Adept at managing schedules, handling correspondence, and coordinating meetin adaptability, ensuring reliable and consistent support for team goals. Skilled in Microsoft Office, Google programs, data entry, and task prioritization.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Virginia Cancer Specialists, US Oncology Network
Woodbridge
03.2026 - Current
- Patient Intake & Matching: Conducts comprehensive pre-appointment interviews to obtain vital chart information, including diagnoses, insurance data, and referring physician details.
- Provider Alignment: Facilitates medical styling by interviewing patients to match them with Network physicians based on communication style and bedside manner.
- Comprehensive Care Coordination: Manages physician referrals and schedules complex oncology-related appointments both within and outside the practice.
- Financial & Insurance Advocacy: Performs rigorous insurance verification and eligibility assessments, educates patients on benefits/co-payments, and secures necessary pre-authorizations for services.
- Patient Education: Curates and distributes educational materials, including brochures and videos, ensuring patients and families are well-informed regarding their care.
- Resource Referral: Acts as a community liaison to connect patients with essential services such as medical housing, transportation, pharmaceutical assistance, and prosthetic supplies.
- Records Management: Maintains meticulous medical charts and demographic data to ensure 100% documentation accuracy.
- Problem Resolution: Researches and resolves insurance billing and coding discrepancies while collaborating with senior leadership on non-routine issues.
- Education & Certifications
- Relevant certifications or degrees can be added here.
- Technical Skills
- Insurance: Billing & Coding Resolution, Pre-authorization, Benefits Education
- Patient Care: Social Service Referrals, Medical Charting, Intake Coordination
- Administrative: Scheduling, Community Networking, Resource Management
Administrative Specialist
Blue Ridge Orthopaedic and Spine Center
08.2023 - Current
- Managing the completion of patient documents such as short and long term disability forms, medical accommodations and Family Medical Leave Act documents thoroughly and efficiently.
- Gathering supporting medical documentation and filing appeals on the behalf of patients as needed.
- Addressing all incoming requests from law firms regarding conferences with the surgeons. Professionally and promptly communicating with physicians and practice administration regarding scheduling and fees.
- Managing a patient caseload of twenty to thirty documents per week, as well as coordinating attorney conferences weekly.
- Streamlined office processes by implementing efficient document management and filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Team Lead, Patient Service Specialist
Dominion Internal Medicine
08.2016 - 08.2023
- Completed a variety of front desk tasks to include answering incoming telephone calls, generating phone messages for the clinical staff and providers.
- Assisted new and existing patients with the completion of office specific forms and documents.
- Generated new and follow-up appointments for patients quickly and efficiently.
- Collected appointment co-pays and on account balances.
- Verified insurance benefits and eligibility for scheduled patients.
- Obtained prior authorizations for medications and authorization for STAT imaging and tests.
- Acted as a source of knowledge and supervision for members of my team.
Patient Service Specialist, Appointment Scheduler, Telephone Operator
Blue Ridge Orthopaedic and Spine Center
08.2013 - 08.2016
- As a busy orthopedic practice, the front desk is essential in managing the flow of approximately 200 patients per day. My duties included obtaining patient information in a friendly and efficient manner, registering patients in our electronic medical records system, assisting patients with the completion of paperwork, scheduling future appointments and testing as necessary, and discussing account balances and co-pays.
- As a member of the appointments team, I addressed incoming appointment inquiries via telephone, website and referrals from outside physicians.
- I scheduled orthopedic and pain management appointments for 10+ providers daily. Given the specializations and preferences of the physicians, this required extensive attention to detail.
- As the practice telephone operator, I was responsible for answering and directing all incoming calls on a multi-line system. As operator, I served as the welcoming voice of the practice and maintained composure even during times of extreme stress.
Licensed Insurance Agent
GEICO
03.2006 - 04.2013
- Assisted customers with processing payments to their policies to include reviewing customers' policy information for accuracy, review their rating structure, and calculate rates and potential discounts.
- Completed a variety of option forms and state required documents on the customer's behalf.
- Collected information and made updates to various accounts quickly and efficiently.
- Collaboratively worked with various departments within the company and outside agencies to research information.
- Exhibited superior customer service with the customers resulting in 100% customer interaction rating, and increased my quality of interaction ratings by 2%.
Education
Certification in Nursing Assistant -
Career Training Solutions
Fredericksburg, VASkills
- Experienced in Microsoft Office suite
- Skilled in Google applications
- Understanding of medical terminology
- Familiarity with HIPAA compliance standards
- Familiar with diverse EMR platforms
- Streamlined document handling
- Skilled in processing medical and disability-related paperwork
- Strong customer service abilities
- Confidential information handling
- Skilled in managing financial transactions
- Effective calendar coordination
- Professional business writing
Timeline
Patient Care Coordinator
Virginia Cancer Specialists, US Oncology Network
03.2026 - Current
Administrative Specialist
Blue Ridge Orthopaedic and Spine Center
08.2023 - Current
Team Lead, Patient Service Specialist
Dominion Internal Medicine
08.2016 - 08.2023
Patient Service Specialist, Appointment Scheduler, Telephone Operator
Blue Ridge Orthopaedic and Spine Center
08.2013 - 08.2016
Licensed Insurance Agent
GEICO
03.2006 - 04.2013
Certification in Nursing Assistant -
Career Training Solutions