Molly Helmick
Virginia Beach
Summary
Results-driven professional with a passion for customer service and sales. Experienced in conflict resolution and training, dedicated to creating positive experiences that enhance customer loyalty and satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Fogo de Chão
Virginia Beach
08.2025 - Current
- Prepared dining spaces for large parties, ensuring seamless execution of special events.
- Coordinated section assignments for servers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Teaching servers food safety protocol,Trained servers in using the POS system to facilitate accurate order processing., and restaurants hospitality demands.
- Collaborated with other departments to resolve complex issues, enhancing customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Built strong customer relationships, leading to increased customer loyalty and repeat business.
Server Trainer
Dave and Buster’s
Virginia Beach
07.2024 - 08.2025
- Trained new servers on menu items and service standards.
- Conducted role-playing exercises to enhance server skills and confidence.
- Provided feedback to servers on performance and service delivery.
- Developed training materials to support ongoing server education programs.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
Licensed Insurance Agent
GEICO, Government Employees Insurance
Virginia Beach
06.2023 - 07.2024
- Assisted clients in selecting appropriate insurance policies for their needs.
- Provided expert guidance on coverage options and policy details.
- Educated clients on insurance benefits and risk management strategies.
- Collaborated with team members to streamline workflow and improve service delivery.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Inbound Expert/General Merchandiser
Target
Norfolk
02.2022 - 06.2023
- Managed inventory levels to ensure product availability on the sales floor.
- Coordinated merchandise displays to enhance product visibility and customer engagement.
- Assisted customers with product selection and inquiries for a positive shopping experience.
- Trained new team members on merchandising standards and store procedures.
- Conducted regular audits of stockrooms to maintain organization and efficiency.
- Unloaded trucks efficiently to ensure timely stock replenishment on the sales floor., sorting products off delivery pallets, and organizing backstock within allotted time frames.
Hospitality Professional
Chick-fil-A
Chesapeake
08.2021 - 02.2022
- Provided excellent customer service in fast-paced restaurant environment.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Trained new team members on service standards and operational procedures.
- Handled cash transactions accurately and efficiently during peak hours.
- Collaborated with team to maintain cleanliness and organization of dining area.
- Adhered to health and safety regulations by following food handling procedures properly.
Head Cashier
Home Depot
Chesapeake
10.2019 - 08.2021
- Supervised cashiers and ensured efficient checkout operations.
- Trained new cashiers on company policies and customer service standards.
- Managed cash registers and performed daily cash reconciliation tasks.
- Assisted customers with product inquiries and payment issues at checkout.
- Implemented strategies to improve cashier workflow and reduce wait times.
- Enforced store policies to maintain a safe and secure checkout environment.
Education
Bachelor of Science - Nursing Science
Tidewater Community College
Norfolk, VA12-2027
Skills
- Customer relationship management
- Strategic sales
- Merchandise upselling
- Call center procedures
- Critical thinking
- Conflict de-escalation
- Team collaboration
- Office equipment proficiency
- Positive demeanor
Accomplishments
- President’s Honor Roll
Certification
- Personal lines Insurance License
Timeline
Customer Service Representative
Fogo de Chão
08.2025 - Current
Server Trainer
Dave and Buster’s
07.2024 - 08.2025
Licensed Insurance Agent
GEICO, Government Employees Insurance
06.2023 - 07.2024
Inbound Expert/General Merchandiser
Target
02.2022 - 06.2023
Hospitality Professional
Chick-fil-A
08.2021 - 02.2022
Head Cashier
Home Depot
10.2019 - 08.2021
Bachelor of Science - Nursing Science
Tidewater Community College