Molly McILroy
Newport News
Summary
Flexible Medical Administrative Assistant passionate about patient care and an aptitude for front desk duties as demonstrated over six years. Skilled in appointment scheduling, efficient data entry, health records maintenance and ensuring positive patient results. Additional strengths include staff communication and digital data input.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
ChenMed
09.2023 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Administrative Assistant
Riverside Wellness and Fitness Center
06.2019 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with patients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent patient relationships through timely response to inquiries and assessing patient's needs.
- Ensured the smooth and efficient operation of the physical therapy clinic, often acting as the first point of contact for patients.
Education
Bachelor of Arts - History
Old Dominion University
Norfolk, VA05-2019
Skills
- Charting and clinical documentation
- Inter-office communication
- Multi-line phone operations
- Patient care and confidentiality
- Lab specimen handling
- Appointment coordination
- Interdepartmental collaboration
- Prioritizing patients
- Proficient in Microsoft Office
Certification
- First Aid/CPR Certified
Timeline
Medical Administrative Assistant
ChenMed
09.2023 - Current
Administrative Assistant
Riverside Wellness and Fitness Center
06.2019 - 08.2023
Bachelor of Arts - History
Old Dominion University
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