Summary
Overview
Work History
Education
Personal Information
Websites
Timeline
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Molly Philpott

Roanoke

Summary

Results-driven eCommerce and Operations Lead with a strong background in sales, marketing, and digital strategy. Expertise in managing storefront operations and CRM systems to enhance customer experience and drive growth. Proven ability to optimize fulfillment logistics and improve online customer journeys for increased efficiency.

Overview

4
4
years of professional experience

Work History

Ecommerce & Operations Lead

Peak Saunas
03.2025 - Current
  • Optimized three Shopify storefronts, maintaining 100% accurate inventory and product listings, improving website conversion rates by approximately 20%, and reducing order errors by 25%.
  • Streamlined vendor and fulfillment processes, coordinating with multiple suppliers to cut shipping delays by 30%, and ensure on-time delivery for over 500 orders monthly.
  • Enhanced customer engagement and satisfaction, sending 50+ personalized emails daily, resolving inquiries within 24 hours, and supporting marketing campaigns that boosted repeat purchase rates by 15%.
  • Analyzed financial data to identify areas of cost reduction or revenue growth potential.

Head of Sales and Marketing

Three Graces Farm & Florals
Roanoke
01.2024 - Current
  • Built and amplified brand presence, managing the website, visual identity, and voice, while growing Instagram engagement by 25–30% and increasing website traffic by 30% through SEO and content strategy.
  • Drove local awareness and community engagement, executing pop-up events and partnerships with 5+ vendors, boosting brand recognition by 15% in the region.
  • Created and managed all marketing content, including social media, email campaigns, and graphics, contributing to a 50% increase in sales since taking over.

Travel Sales and Account Executive

Blue Hawaiian Helicopters
Honolulu
08.2023 - 08.2024
  • Managed client trip deposits with precision, ensuring accurate payment tracking for over 1,000 bookings.
  • Built strong client relationships, leveraging product knowledge and interpersonal skills to drive trust and satisfaction.
  • Consistently ranked in the top 3 in sales on my team and achieved #1 sales across all island branch locations, increasing revenue by 30% through personalized recommendations and upselling strategies.

Beverage Marketing Associate

Trade Lions
02.2022 - 05.2022
  • Directed marketing and advertising strategies for over 20 alcoholic brands, driving significant customer engagement and achieving target sales volumes exceeding industry benchmarks
  • Designed and implemented customer beverage displays that improved operational efficiency by 50%, facilitating the achievement of sales targets

Teacher

Robert Smalls International Academy
08.2021 - 05.2022
  • Designed and led a middle school dance program, training 100% of students in dance fundamentals and culminating in a fully student-led concert with full participation.
  • Enhanced student expression and community engagement, increasing participation in extracurricular arts activities by 60% through exposure to diverse artistic perspectives.
  • Expanded access to arts education, integrating performance and historical contexts to reach all students and foster inclusion.
  • Planned tailored lessons, improving skill development and engagement for groups and individual learners.

Education

Real Estate Licence -

Remi School of Real Estate
Honolulu, HI
1 2024

Bachelor's of Arts - Degree GPA 3.7

James Madison University
Harrisonburg, VA
1 2021

Personal Information

Websites

Timeline

Ecommerce & Operations Lead

Peak Saunas
03.2025 - Current

Head of Sales and Marketing

Three Graces Farm & Florals
01.2024 - Current

Travel Sales and Account Executive

Blue Hawaiian Helicopters
08.2023 - 08.2024

Beverage Marketing Associate

Trade Lions
02.2022 - 05.2022

Teacher

Robert Smalls International Academy
08.2021 - 05.2022

Real Estate Licence -

Remi School of Real Estate

Bachelor's of Arts - Degree GPA 3.7

James Madison University

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Molly Philpott